Ms. Abel-Lanier

Kimberly Abel-Lanier

Vice President & General Manager Workforce Solutions

Maritz Motivation Solutions

Kimberly Abel-Lanier is the Vice President and General Manager, Workforce Solutions for Maritz Motivation Solutions. In this role, Ms. Abel-Lanier has the responsibility for leading the strategy and development of the companyís employee recognition solution, CultureNext.

Ms. Abel-Lanier has always been passionate about helping companies create a culture of engagement and purpose. She believes in and strives through her work to make the world a better place to work.

Ms. Abel-Lanier has over 20 years of experience in employee engagement strategies and has worked with many F500 global brands to improve their cultures.

Previously Ms. Abel-Lanier held the role of Vice President of Strategy and Business Development at Inspirus, a privately held company focused on workforce recognition solutions and service awards. Before Inspirus, she was the Co-Founder and President of Prosperiti, a privately held company focused on providing enterprise performance technologies to Fortune 1000 companies. Ms. Abel-Lanier also served as the Vice President of Product Visioning and Performance Services for Cultureworx. Her clients have repeatedly won national awards for their solutions.

Ms. Abel-Lanier earned a Bachelor of Arts degree in Organizational Communications from North Central College, an MBA Certificate from Loyola University in Chicago. She is a graduate of the Thunderbird Global Management Program and the Villanova ROI Institute. Ms. Abel-Lanier is a founding member of Recognition Professionals International. She is currently serving on the Recognition Council for IMA. Ms. Abel-Lanier also participates on the Board of Directors for the Incentive Federation and is a judge for the Global Employee Engagement Awards.

Please visit http://www.maritz.com/culturenext for more information.

Ms. Abel-Lanier can be contacted at 817-507-7386 or kimberly.abel@maritz.com

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining Ė all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. Itís leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. Itís the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.