Editorial Board   Guest Author

Mr. Karmis

Christos Karmis

President, Mobilite

Christos Karmis is the President of Mobilitie, the leading wireless infrastructure provider of neutral-host Distributed Antenna Systems (DAS), Small Cell and Wi-Fi networks. Mr. Karmis oversees Mobilitie’s major DAS and Wi-Fi installations across some of the largest venues in the United States, including the implementation of one of the world’s largest and most robust Wi-Fi networks in the hospitality industry at all MGM Resort properties in Las Vegas. Mr. Karmis and the Mobilitie team recently helped set the national record during the 2014 Kentucky Derby for the highest mobile data traffic ever transmitted through a DAS network during an event. Some of Mobilitie’s other marquee deployments this year include The National September 11 Memorial & Museum at the World Trade Center in New York City, the Edward Jones Dome (home of the St. Louis Rams), The Verizon Center (home of the Washington Wizards and the Washington Capitals), Nationwide Arena (home of the Columbus Blue Jackets) and location of the 2015 NHL All Star Game, the Honda Center (home of the Anaheim Ducks), and many other large venues in the US. Before joining Mobilitie, Mr. Karmis specialized in real estate advisory services and the wireless communications industry with Deloitte Consulting. While at Deloitte, he provided operational and network optimization strategies to the world’s largest wireless carriers. Christos holds an MBA from the Warrington School of Business at the University of Florida, a Management Certificate from Harvard University, and a Bachelor of Science in Mechanical Engineering from Clemson University. Please visit www.mobilite.com for more information.

Mr. Karmis can be contacted at

Coming up in April 2018...

Guest Service: Empowering People

Excellent customer service is vitally important in all businesses but it is especially important for hotels where customer service is the lifeblood of the business. Outstanding customer service is essential in creating new customers, retaining existing customers, and cultivating referrals for future customers. Employees who meet and exceed guest expectations are critical to a hotel's success, and it begins with the hiring process. It is imperative for HR personnel to screen for and hire people who inherently possess customer-friendly traits - empathy, warmth and conscientiousness - which allow them to serve guests naturally and authentically. Trait-based hiring means considering more than just a candidate's technical skills and background; it means looking for and selecting employees who naturally desire to take care of people, who derive satisfaction and pleasure from fulfilling guests' needs, and who don't consider customer service to be a chore. Without the presence of these specific traits and attributes, it is difficult for an employee to provide genuine hospitality. Once that kind of employee has been hired, it is necessary to empower them. Some forward-thinking hotels empower their employees to proactively fix customer problems without having to wait for management approval. This employee empowerment—the permission to be creative, and even having the authority to spend money on a customer's behalf - is a resourceful way to resolve guest problems quickly and efficiently. When management places their faith in an employee's good judgment, it inspires a sense of trust and provides a sense of higher purpose beyond a simple paycheck. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.