Editorial Board   Guest Author

Ms. Moreno de Tejada

Alejandra Moreno de Tejada

Marketing Manager, Big Worldwide

Alejandra Moreno de Tejada is Marketing Manager at Big Worldwide, parent company of evolution Distribution. In this role, she is responsible for the lead generation and marketing strategies of the company. Passionate about all things digital and having experienced different areas in the industry, from on property room operations, communications in a renowned hotel chain headquarters to marketing in a hotel representation company and hotel technology provider, Ms. Moreno de Tejada has a very clear idea of what the gaps in the industry are and what innovation can help take the industry forward. Ms. Moreno de Tejada holds a Bachelor of Science in International Hospitality Management from the Ecole Hoteliere de Lausanne, Switzerland, as well as various specialised CIM and IDM qualifications.

Ms. Moreno de Tejada can be contacted at 44-0-20-7380-8590 or amoreno@ghotw.com

Coming up in February 2018...

Social Media: Engagement is Key

There are currently 2.3 billion active users of social media networks and savvy hotel operators have incorporated social media into their marketing mix. There are a few Goliath channels on which one must have a presence (Facebook & Twitter) but there are also several newer upstart channels (Instagram, Snapchat &WeChat, for example) that merit consideration. With its 1.86 billion users, Facebook is a dominant platform where operators can drive brand awareness, facilitate bookings, offer incentives and collect sought-after reviews. Twitter's 284 million users generate 500 million tweets per day, and operators can use its platform for lead generation, building loyalty, and guest interaction. Instagram was originally a small photo-sharing site but it has blown up into a massive photo and video channel. The site can be used to post photos of the hotel property, as well as creating Instagram Stories - personal videos that disappear from the channel after 24 hours. In this regard, Instagram and Snapchat are now in direct competition. WeChat is a Chinese company whose aim is to be the App for Everything - instant messaging, social media, shopping and payment services - all in a single platform. In addition to these channels, blogging continues to be a popular method to establish leadership, enhance reputations, and engage with customers in a direct and personal way. The key to effective use of all social media is to find out where your customers are and then, to the fullest extent possible, engage with them on a personal level. This engagement is what creates a personal connection and sustains brand loyalty. The February Hotel Business Review will explore these issues and examine how some hotels are successfully integrating social media into their operations.