Editorial Board   Guest Author

Ms. McCall Wilson

Anne McCall Wilson

Chief Executive Officer, McCall & Wilson

Anne McCall Wilson is a 30+ year wellness, hospitality and marketing leader.  She is known as a creative innovator and a savvy business operator with the ability to bring brands and businesses to life.   Her company McCall & Wilson is a boutique strategic advisory and thought leadership company collaborating with clients to combine creative concepts with business acumen. The firm's focus is vision and strategy development, current trend spotting and brand and concept creation - all with an eye to performance success.

Ms. McCall Wilson has coined the phrase "thought currents" as a key approach - casting a worldwide watch of current ideas and threading them together to ignite a successful strategy. With global experience in over 20 countries, she has built luxury spa brands and concepts, worked on the development of 80 spa or wellness projects and been responsible for the successful operations of over 35 large spas.    She has worked or completed projects for major luxury brands including Fairmont, Raffles, Swissotel, Hilton and Four Seasons.  Her responsibilities included oversight of 37 operating spas, the launch of 20 new spas and the concepts for more than 50 projects in development.  

Ms. McCall Wilson has strong background in marketing including tourism destination and hospitality leadership.   She has been a successful Hotel General Manager hired to reposition and animate the property.   Most recently, she has expanded her wellness understanding, graduating as an energy medicine practitioner.   

Ms. McCall Wilson lives in South Carolina with her husband and business partner Steve Wilson and occasionally takes time out to play some golf.

Please visit http://www.mccallwilson.com for more information.

Ms. McCall Wilson can be contacted at +1 843-525-1317 or anne@mccallwilson.com

Coming up in December 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.