Editorial Board   Guest Author

Ms. Keller

Chaunsea Keller

Executive Vice President, EproDirect

Chaunsea Keller is the Executive Vice President for EproDirect.  She has over 22 years of experience in the hospitality sales, public relations and marketing field, and has been with EproDirect since 2004. 

Prior to EproDirect, Ms. Keller was on-property with Hotel Phillips, Fairmont Hotels & Resorts, and IHG.  Her role allows her to see daily interaction between hospitality suppliers and meeting planners; therefore, is a good gauge on the meetings industry as a whole. 

Ms. Keller has served on various Board of Directors, including MPI, HSMAI, SGMP and is currently serving on the Board of Directors for the Nacogdoches County United Way.  She has been published countless times, and has had the opportunity to be a featured speaker in many workshops, panels and advisory councils, specifically focusing on the meetings industry. 

Please visit http://www.eprodirect.com for more information.

Ms. Keller can be contacted at +1 405-233-1033 or chaunsea.keller@eprodirect.com

Coming up in December 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.