Editorial Board

Dr. Harrison

Ronald Harrison

Director of Technical Services, Orkin Commercial LLC

Ron Harrison, Entomologist, Ph.D., is Director of Technical Services for Orkin. With more than 20 years of industry experience, Dr. Harrison serves as Orkin’s Technical Director, overseeing the research, development and implementation of Orkin’s residential and commercial services and providing technical expertise to its training programs. Dr. Harrison also assists all Orkin departments with any product or pest-related technical issues. From 1998-2008 Harrison served as Orkin’s Director of Training, where he forged alliances with universities, junior colleges and technical schools in developing IPM training programs and was responsible for the direction and facilitation of Orkin’s numerous classroom and satellite pest management training sessions. Prior to joining Orkin, Dr. Harrison was an associate professor of science for Mercer University in Macon and Atlanta. He currently serves as an adjunct professor for Mercer’s graduate level environmental science courses. Please visit orkincommercial.com for more information.

Dr. Harrison can be contacted at rharriso@orkin.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.