Editorial Board

Ms. Abatangle

Amy Abatangle

Executive Vice President & General Manager, Untangle

Amy Abatangle is executive vice president and general manager of Untangle's gateway division. Ms. Abatangle is responsible for delivering products to help organizations gain visibility into and control over their networks. Untangle's integrated suite of security software and appliances provide enterprise-grade capabilities yet consumer-oriented simplicity to over 400,000 customers––protecting nearly 5 million people, their computers and networks. Prior to joining the Untangle team, Ms. Abatangle had her own consulting practice with a focus on digital marketing. She worked with startup companies in online gaming, clean tech, and social media. Before striking out on her own, Ms. Abatangle held various e-commerce roles including managing sales operations for the online Apple store and leading global e-business and call center operations for Oracle university. Early in her career, Ms. Abatangle held various product management and development roles in startups at security software and digital media companies. Ms. Abatangle began her career in the early days of web development after teaching herself HTML, web server administration and Unix in her spare time as a doctoral fellow in English and Comparative Literature and Theory at Columbia University. Please visit www.untangle.com for more information.

Ms. Abatangle can be contacted at 866-233-2296 or info@untangle.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.