Editorial Board   Guest Author

Mr. Harvey

Philip J Harvey

President, Venture Insurance Programs

Philip J. Harvey is president of Venture Insurance Programs, a national program administrator for select industries, including hotels, resorts and golf and country clubs. Through Venture, Mr. Harvey created a leading all-lines insurance program for hotels and resorts called SUITELIFE.

Mr. Harvey has more than 35 years of insurance experience in all facets of property and casualty insurance. The hallmark of Venture is an entrepreneurial spirit that identifies market needs and works to develop unique solutions. He values employees and business partners who share this same entrepreneurial approach, and prides himself on being responsive to client issues and industry trends, and he has instilled the same commitment in his staff.

In addition to the SUITELIFE insurance program for hotels and resorts, Mr. Harvey created all-lines insurance programs for the golf, marine, technology, life sciences and banking industries as well as a Professional Liability unit for privately-held, publicly-traded and non-profit organizations.

In 2006, Mr. Harvey formed Inventure, Inc. as a holding company for Venture Insurance Programs; IRISK (an independent risk management firm); and Vertibrands (an insurance marketing communications agency).

In 2007 Mr. Harvey was named to the board of directors of Target Markets Program Administrators Association (TMPAA) following Venture's receipt of TMPAA's Best Practice Designation.

Prior to founding Venture, he started Philip J. Harvey & Co., Inc. in 1977 as a regional general lines insurance brokerage serving large commercial accounts.

Mr. Harvey can be contacted at 800-282-6247 x223 or pharvey@ventureprograms.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.