Editorial Board

Mr. Edwards

Ken Edwards

Owner and CEO, HMBookstore and Tristar Hotel Group

Ken Edwards is the Owner and CEO of HMBookstore.com and Tristar Hotel Group, where he leads strategic vision and directly oversees core business functions to ensure positive corporate performance. With over 25 years in the hotel industry developing, acquiring and providing management to properties throughout the U.S., Mr. Edwards has turned his decades of experience into innovative business initiatives leading to products and services for the hospitality industry. He speaks nationally on topics of expertise, including revenue management, cash management, multi-property management, sales and marketing, and food and beverage. While owning and operating properties, and providing training to hotel employees, Mr. Edwards recognized an unfulfilled need for effective employee training solutions in all areas of hospitality and hotel operations, for enhancing employee retention, managing costs, increasing revenue, and better customer service. As a result, he founded HMBookstore, an online Learning Management System (LMS) platform used worldwide that provides over 150 online educational training courses for hotel owners and operators, individuals pursuing a career in the hospitality industry, as well hospitality industry professionals looking to enhance their skills. Mr. Edwards received his Bachelor of Science Degree in Hotel Management from the University of Nevada, Las Vegas; a nationally recognized hospitality university. His is also a graduate from the Culinary Institute of America, continuing education in the Food and Beverage field. Throughout his career, Mr. Edwards has owned 18 hotels and has been honored with Hotel of the Year by Radisson McDowell. He is a past Board of Director for IHG Hotel Owners, and has served on IHG Brand Committees as Direct Sales Committee-Chairman, Holiday Inn Committee and IHG Frequent Travel Committee-Priority Club. Please visit http://www.hmbookstore.com/ for more information.

Mr. Edwards can be contacted at 602-453-9901 or keunlv@aol.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.