Editorial Board

Mr. Newell

Mattson Newell

Area Vice President, Partners in Leadership

Mattson Newell is an Area Vice President and Leadership Consultant for Partners In Leadership (PIL). He has helped lead the company in achieving record results. Mr. Newell has worked with some of the world's largest organizations, including Brinker International, Whirlpool, Nike, Halliburton, GlaxoSmithKline, and First Energy. He has experience with industry-specific strategies and has background in hospitality, energy, finance, government, pharmaceutical, retail, and technology. Clients describe Mr. Newell as engaging, thoughtful, and results-oriented. Mr. Newell was recently selected to the Forbes 30 Under 30 Global Summit and was named "A rising star in the training and consulting industry!" by TD magazine. Mattson has frequently been asked to speak at major conferences and events throughout the world. He has delivered keynotes for several industry-leading organizations and recently delivered a speech at the National Restaurant Association's Supply Chain Management Executive Study. Mr. Newell is also an accomplished writer, having been published in a number of publications such as Forbes, Chief Learning Officer magazine, and The Boston Business Journal. Please visit http;//www.partnersinleadership.com for more information.

Mr. Newell can be contacted at 951-694-5596 x180 or mattson.newell@ozprinciple.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.