Editorial Board

Mr. Keizer

Lucas Keizer

Director, Knowledge Centre Sound Insulation

Lucas Keizer is the Director of Knowledge Centre Sound Insulation (KGI) and president of the Foundation Quiet hotelrooms® He is based in the firm’s Amsterdam office, where he is in charge of Research Services.Together with several knowledge partners, KGI set up an innovation team which has developed a number of sound insulation systems specifically geared to hotels. Putting together all this information, we have developed a sound measuring technique which allows us to measure the sound insulation level of individual hotels rooms as well as of hotels as a whole. We have tested many rooms with this technique and this has led to the Quiet Room classification system. We are now able to classify hotel rooms into several sound insulation categories based on the specific QR-conditions. If necessary, we can upgrade hotel rooms into a higher category with the implementation of our dedicated sound insulation systems. Lucas Keizer started the Knowledge centre sound insulation in 2009 and created the Quiet Room label with Quiet Hotel Awards in 2014. Mr. Keizer has worked with many of the world’s leading hospitality companies, such as IHG, Hilton, Starwood and Marriott. The company has assisted hundreds of luxury independent and branded hotels throughout the world, providing with the Quietroom label and Soundproof solutions. Mr.Keizer has over 20 years experience in business development, working in the accommodation, Acoustics,Real Estate and sectors of the hotel industry. He completed his Bachelor Acoustics engineer and his Executive MBA from Amsterdam School of Business. Please visit http://kgigroep.com for more information.

Mr. Keizer can be contacted at +3184-003-0094 or lkeizer@kgigroep.nl

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.