Editorial Board

Mr. Caliendo

Gino Caliendo

General Manager, Hyatt Regency Jacksonville Riverfront

Gino Caliendo has served as the general manager of Hyatt Regency Jacksonville Riverfront, the largest convention hotel between Atlanta and Orlando, since May of 2014. He has more than 33 years of experience in the hotel industry, all with Hyatt hotels and resorts across the U.S., and he most recently served for six years as the general manager at Hyatt Regency Hill Country Resort and Spa in San Antonio, Texas. Prior to Hill Country, Mr. Caliendo served as general manager for the Hyatt Regency Miami, Hyatt Regency Coral Gables and Hyatt Regency Deerfield. He also held various other food-and-beverage positions, including opening the resort on Grand Cayman, Grand Hyatt Tampa, Los Angeles and New Orleans. Mr. Caliendo oversees all aspects of hotel operations. As the general manager for the region’s largest convention hotel, he works with local convention, tourism and development officials to attract more business to the area. Of special focus for Mr. Caliendo is the hotel’s ongoing initiatives to support downtown economic development, positioning the city for future growth. He is also an active supporter of “Hyatt Thrive, ” the company’s global corporate responsibility initiative, and he has led a number of projects that give back to the local community and residents. Mr. Caliendo grew up in Pittsburgh, Pennsylvania, and studied at Duquesne University. He lives in Jacksonville with his wife of 25 years, Kyla. He enjoys spending time with his family and friends, good conversation, fine wine, excellent food, good books, watching movies, fly-fishing, animals and fantasy football. Please visit http://www.hyatt.com for more information.

Mr. Caliendo can be contacted at 904-588-1234 or gino.caliendo@hyatt.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.