Editorial Board   

Mr. Weber

Steven D. Weber

Founder, Weber Law, P.A.

Steven Weber, founder of Weber Law, P.A., began his career in New York, as an attorney for one of the largest public law offices in the world. There, Mr. Weber provided legal advice to clients ranging from elected officials to government agencies with budgets of over $1 billion, with respect to a number of sophisticated and large matters, some of which were the subject of national and local media attention.

After transitioning to private practice with law firms in New York and Florida, he successfully aided individuals, management of private companies, and even other counsel through numerous public and private scenarios.

Mr. Weber ultimately founded Weber Law to provide clients with exceptional levels of legal services and customer service. He has received the highest rating possible from Martindale Hubbell and has been named a Rising Star by Florida Super Lawyers.

Mr. Weber has extensive experience in high stakes real estate and business disputes, trade secrets disputes, contract disputes, partnership disputes, non-compete agreements, derivative litigation, landlord-tenant disputes, the Racketeer Influenced and Corrupt Organizations Act, and construction law. His experience also includes cybersecurity law and high profile fraud related actions. He also advises clients on topics related to corporate formation and analysis of contractual obligations.

Mr. Weber has been involved in the South Florida community in various ways. He is a Board member of the Miami Children’s Museum and a member of the Emory University Alumni Leadership Board – Miami Chapter. He co-founded the Miami Children’s Museum’s Playmaker’s Group, which seeks to involve Young Professionals and their families with the Museum.

In addition, Steve has participated in his local community by serving on the Board of Directors of the Miami Shores Chamber of Commerce, and has recently been appointed to the Miami Shores Village Recreational Advisory Board.

Please visit http://www.weberlawpa.com for more information.

Mr. Weber can be contacted at 305-377-8788 or sweber@weberlawpa.com

Coming up in April 2018...

Guest Service: Empowering People

Excellent customer service is vitally important in all businesses but it is especially important for hotels where customer service is the lifeblood of the business. Outstanding customer service is essential in creating new customers, retaining existing customers, and cultivating referrals for future customers. Employees who meet and exceed guest expectations are critical to a hotel's success, and it begins with the hiring process. It is imperative for HR personnel to screen for and hire people who inherently possess customer-friendly traits - empathy, warmth and conscientiousness - which allow them to serve guests naturally and authentically. Trait-based hiring means considering more than just a candidate's technical skills and background; it means looking for and selecting employees who naturally desire to take care of people, who derive satisfaction and pleasure from fulfilling guests' needs, and who don't consider customer service to be a chore. Without the presence of these specific traits and attributes, it is difficult for an employee to provide genuine hospitality. Once that kind of employee has been hired, it is necessary to empower them. Some forward-thinking hotels empower their employees to proactively fix customer problems without having to wait for management approval. This employee empowerment—the permission to be creative, and even having the authority to spend money on a customer's behalf - is a resourceful way to resolve guest problems quickly and efficiently. When management places their faith in an employee's good judgment, it inspires a sense of trust and provides a sense of higher purpose beyond a simple paycheck. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.