Editorial Board

Mr. Smith

Jonathan Smith

Senior Vice President & Director of SBA Lending, Northeast Bank

Jonathan W. Smith, Senior Vice President, Director of SBA Lending leads Northeast Bank’s nationwide lending team and is dedicated to helping small business owners in a wide range of industries navigate the complexities of financing. Northeast Bank is a FDIC insured, U.S. Small Business Administration (SBA) Preferred lender that provides loan structures for clients across the nation. Mr. Smith oversees the origination and processing of all SBA 7a and 504 loans, ensuring consistency with SBA Division product structure, pricing, credit guidelines and SBA SOP. He has led sales and management teams to heightened levels of marketplace success as a business development expert with excellent organizational skills, receiving awards and recognition for his achievements. Prior to joining Northeast Bank, Mr. Smith served in management and business development roles at TD Bank, CIT Small Business Lending for Northern New England and Priority Capital where he focused on small business financing. In addition to his work with Northeast Bank, Mr. Smith serves on the loan committee for a Community Development Corporation in Maine, and is on the advisory board for the New Hampshire Small Business Development Center. He is a graduate of Suffolk University.

Mr. Smith can be contacted at 207-440-2404 or sbaloanrequest@northeastbank.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.