Editorial Board   Guest Author

Ms. Moser

Monika Moser

Managing Director, Wilson Associates

Monika Moser is Managing Director with Wilson Associates, a global interior design firm specializing in the hospitality industry. Partnered with signature designer Tristan Auer, this haute couture design studio in Paris is currently working on major luxury hotel renovations in France, Italy, the United Kingdom, United Arab Emirates and China. As Managing Director of Wilson's Atelier in Paris, Ms. Moser is a brand ambassador who supports the firm's strategic initiatives.

Born in Venezuela with a German citizenship, Ms. Moser has lived in several countries in South America and Europe and is fluent in five languages. Ms. Moser is a hotelier at heart. She was raised in the hospitality industry, as her father has been a hotelier for over 50 years. With more than 20 years of her own experience in hotel operations in Europe, she's an authority in luxury hospitality.

Ms. Moser has previously held management positions in various hotels in Paris, and oversaw the opening of the Hotel Four Seasons George V as well as the Shangri-la Hotel Paris. She also held management positions with the Hotel Fouquet's Barrière Paris and three Hilton Hotels.

In 2010 Ms. Moser obtained the MBA in Hospitality Management IMHI at ESSEC University in France and in 1999, obtained a Certificate in Hospitality Management at Cornell University in Ithaca, New York.

In addition to her work with Wilson Associates, Ms. Moser is active on the board of the Alumni Association of IMHI, is the French Chapter President of the Cornell Hotel Society, and is an occasional lecturer at the Vatel International Business School for Hotel Management in Paris.

Please visit http://www.wilsonassoc.com for more information.

Ms. Moser can be contacted at +33 144949230 or mmoser@wilsonassoc.com

Coming up in December 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.