Editorial Board   Guest Author

Mr. Passanante

Frank Passanante

Senior VP, Hilton Worldwide Sales, Americas, Hilton

Frank Passanante is a senior hospitality leader who is passionate about building winning sales teams through intentional development of a coaching culture that places the highest premium on strong customer partnerships that drive mutual success. Purpose-led and committed to sales excellence, Hilton sales professionals thrive on expertly guiding business-to-business customers towards making important purchasing decisions that best meet their meeting, travel, or corporate objectives.

In his current role as Senior Vice President, Hilton Worldwide Sales Americas, Mr. Passanante leads a team of over 275 sales professionals who are based in the Americas and represent Hilton's global portfolio of 17 brands and almost 6,000 hotels. He promotes collaboration across disciplines and world regions, working closely with diverse commercial leaders in Europe, the Middle East, Africa, and Asia Pacific on global strategies.

Mr. Passanante built and refined his hospitality sales and marketing expertise over three decades, with the vast majority of those years devoted to Hilton in various roles of progressive responsibility. His on-property experience spans multiple property types and geographies, but most memorable was his sales and marketing leadership at the iconic Washington Hilton, known for notable events such as annual dinners of the White House Correspondents Association, the National Prayer Breakfast, and inauguration balls. His regional roles included oversight of the company's largest owned assets, from Honolulu to New York.

Mr. Passanante's greatest professional pride is the people with whom he works, whom he describes as caring, committed to their clients, and always striving to be the very best in the business.

Actively engaged in industry organizations across all segments of travel, Mr. Passanante is currently serving a three-year term on the Professional Convention Management Association Board of Directors and is an active voice on the U.S. Travel Association Meetings Mean Business Coalition.

Please visit http://newsroom.hilton.com/ for more information.

Mr. Passanante can be contacted at +1 703-883-1000 or frank.passanante@hilton.com

Coming up in November 2020...

Hotel Design: Home Away From Home

With the rise of the sharing economy and the peer-to-peer marketplace for lodging options, hoteliers are re-thinking the look, feel and appeal of their locations. There is an emphasis on re-creating a feeling of homeyness - a comfortable, cozy and inviting space that feels like home. 'This is accomplished through the careful selection of furniture design, paint colors, lighting design, artwork, bathroom fixtures and textile accessories. In addition, some hotels are providing their guests with upscale amenities, such as a book and movie library, home-style kitchenettes, a coffee machine with locally-sourced beans and tea, or even a batch of fresh-baked cookies. Similarly, there is a growing design trend based on the concept of place-making. Travelers are searching for experiences that are unique and authentic to the locale in which they find themselves, and so hotel designers are integrating a sense of place into their work. This is partially achieved by incorporating traditional artisanal crafts and other local artwork into hotel rooms and communal spaces. Another design trend includes the creation of full-service, co-working environments within the hotel. Guests don't like to stay alone in their room when they need to work, so now they can go downstairs to the lobby-or up to the roof-to work among others. These areas encourage guests - and non-guests alike - to stay as long as they like and to partake of hotel amenities. Finally, recognizing the importance of the Wellness Movement, some designers are exploring how room design can increase the likelihood of deep and restorative sleep. Creating dark and quiet spaces, blocking excessive light, providing guests with a selection of different kinds of pillows, and the ability to control room temperature, are a few of the best practices in this area. These are some of the architecture and design topics that will be covered in the November issue of the Hotel Business Review.