Editorial Board   Guest Author

Ms. Bonanno

Lisa Bonanno

Vice President, Marketing, Knowland

Lisa P. Bonanno is a well-seasoned marketing executive. She is at her best in a B2B SaaS entrepreneurial environment where she is charting the course for an organization with other like-minded leaders. She has built teams, brands, and revenue generation programs from the ground up in a variety of industries, garnering the attention from analysts, press and national business publications.

Ms. Bonanno is currently the VP, Marketing at Knowland, a high-growth SaaS solution company for the hospitality industry, where she is leading their brand evolution and building the demand generation discipline from the ground up. Prior to this role, Lisa started LBP Marketing Consulting after a growing demand for her 20 years of experience in marketing and has helped tech start-ups and other high-growth firms meet their potential.

Prior to consulting, Ms. Bonanno was the VP, Global Brand Marketing at Tahzoo, a digital agency start-up, where she repositioned their brand and drove millions of dollars in opportunity value for the business. Prior to Tahzoo, she was the Senior Director, Global Corporate Marketing at Genesys, which acquired Angel, a MicroStrategy funded company. She led the product marketing integration while simultaneously driving revenue growth for the SaaS business unit.

Ms. Bonanno holds a Bachelor of Science Business Administration (BSBA) degree in marketing from American University and a MBA from Marymount University.  When not working she is helping to advance women in the workplace by supporting nonprofits she believes in, running around town with her two young children, or eating and drinking good food and wine with her husband and friends. Follow her on Twitter and connect with her on LinkedIn.


Please visit http://www.knowland.com for more information.

Ms. Bonanno can be contacted at +1 571-429-5772 or lbonanno@knowland.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.