Editorial Board   Guest Author

Ms. St. Clair

Jasmine St. Clair

Vice President of Design & Construction, Prism Hotels & Resorts

Jasmine St. Clair is the Vice President of Design and Construction for Prism Hotels & Resorts, an award-winning full-service hotel management, investment and advisory services company.

An experienced professional who has worked on virtually all aspects of hotel design, development and operations, Ms. St. Clair has more than 20 years of project management experience in the hotel industry. She has worked for iconic national and international brands and operators including Hilton Hotels & Resorts, La Quinta, Bristol Hotels & Resorts, Remington Hotels & Resorts, and, most recently, Omni Hotels & Resorts. Over the course of her distinguished career, she has been responsible for managing franchise design and construction development, spearheading new product development and improvement plans (PIP's) on conversion projects, and supervising change of ownership and repositioning logistics at numerous hotels and resorts.

Additionally, Ms. St. Clair has spent time in the purchasing project management role for one of the industry's premier hospitality purchasing companies, Purchasing Management International in Dallas, Texas. Her responsibilities with Purchasing Management International included managing one of the firm's primary clients, Meristar Hotels & Resorts, as well as working on new Westin hotel developments for Beachwood Development in Fort Worth, Texas.

Ms. St. Clair graduated from Texas A&M University in College Station, Texas, where she earned a degree in Environmental Design from Texas A&M's School of Architecture. As part of her drive to continue to learn and expanded both her knowledge and professional skillset, she continues to take additional graduate-level course work in Construction Management at her alma mater. She currently resides in Colleyville, Texas, with her husband and two sons.

Please visit http://www.prismhotels.com for more information.

Ms. St. Clair can be contacted at +1 214-987-9300 or jasmine.stclair@prismhotels.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.