Editorial Board   Guest Author

Mr. Chang

Jack Chang

Chief Technology Officer, Towne Park

Jack Chang leads Towne Park's Center for Technology & innovation and is responsible for helping to drive innovation, create demand and leverage the most advanced technology to deliver the right solutions for our clients and the best experience for our people and consumers. He directs the planning and implementation of enterprise IT and technology initiatives that result in the successful delivery of quality, reliable, scalable and cost-effective technology solutions.

With more than 30 years of executive leadership experience in the IT and technology industries, Mr. Chang has a proven track record of innovation and delivering transformative technologies, products, and services to achieve business goals in B2B and B2C markets. Prior to joining Towne Park, Mr. Chang was the Chief Technology and Product Officer for Transdev North America, a $1.5B transportation business unit of a global transportation company. Mr. Chang helped transform the company to become technology-centric and engineered product strategies to create differentiation through a focus on customer and associate experiences. Among many innovations, he built an e-commerce platform to connect riders and drivers in public transit, ride hailing services, taxis, airport ride sharing shuttles, electric vehicles and autonomous vehicles across multiple markets. Previously, he held numerous entrepreneurial and leadership roles, including CEO of Silicon Valley technology start-ups in television streaming and cloud-based communications technology.

Mr. Chang holds a Master's of Science from Stanford University and a Bachelor's of Science Cum Laude from the University of California at Berkeley. Mr. Chang is fluent in Mandarin and has a history of driving first-of-its-kind innovations.

Please visit http://www.townepark.com for more information.

Mr. Chang can be contacted at +1 800-291-6111 or jchang@townepark.com

Coming up in August 2020...

Food & Beverage: New Technological Innovations

In the past few years, hotel food and beverage departments have experienced significant growth. Managers are realizing just how much revenue potential this sector holds, both in terms of additional revenue and as a means to enhance the guest experience. As a result, substantial investments are being made in F&B operations as a way to satisfy hotel guests but also to keep pace with the competition. Though it has been a trend for many years, the Farm-to-Table movement shows no signs of abating. Hotel chains are abandoning corporate restaurants and are instead partnering with local chefs to create locally-influenced dining options. Local, farm-sourced ingredients paired with specialty beverages or local wine also satisfies the increasing demand from Millennial travelers who are eager to travel sustainably and contribute to a positive impact. A farm-to-table F&B program also helps to support the local economy, which builds community goodwill. Also popular are "Self-Serv" and "Grab & Go" options. These concepts stem from an awareness that a guest's time is limited and if a hotel can supply them with fast, fresh, food and beverage choices, then so much the better for them. Plus, by placing these specialty kiosks in areas that might be traditionally under-utilized (the lobby, for instance), they can become popular destination locations. Of course, there are new technological innovations as well. In-room, on-screen menus allow guests to order from any restaurant on the property, and some hotels are partnering with delivery companies that make it possible for guests to order food from any restaurant in the area. Also, many hotels are implementing in-room, voice-activated devices, so ordering food via an AI-powered assistant will soon become mainstream as well. The August issue of the Hotel Business Review will report on these developments and document what some leading hotels are doing to expand this area of their business.