Editorial Board   

Mr. Glincher

Andrew Glincher

Office Managing Partner, Nixon Peabody LLP

Andrew Glincher focuses his practice on representation of institutional and individual owners, developers and managers of real estate, business owners, professionals and professional service firms, institutional lenders in lending, loan recovery and restructuring, and various parties in the negotiation and resolution of business and real estate disputes. He is well known for his problem solving and negotiation skills, including his ability to structure successful and creative resolutions to disputes of all types. Mr. Glincher has represented developers and owners of retail centers, hotels, movie theatres, office and industrial buildings and parks, utilities, restaurants, residential subdivisions, apartment complexes, assisted living, low to moderate income housing complexes, long-term care facilities and condominium projects, both locally and nationally. In addition, Mr. Glincher serves as an elected member of the firm's Governing Committee. Mr. Glincher was appointed a member of the faculty of Boston College, where he has taught a course in Real Estate Finance since 1988. He is a past president of the Hebrew Rehabilitation Center for the Aged, Men's Associates and presently serves as vice chairman and member of the Center's Board of Trustees and Executive Committee. In addition, Mr. Glincher serves as president of two low to moderate income housing facilities, on the Board of Directors of B'nai B'rith Senior Citizens Housing Corporation, as clerk and a member of the Board of Governors of Blue Hill Associates, Inc. (Blue Hill Country Club), and as a member of the Advisory Board of The Entrepreneurship Institute. He has served as vice president of the New England Realty Unit of B'nai B'rith and on the board of directors of the Jewish Community Center of Sharon (Temple Israel). Mr. Glincher is a member of the Assisted Living Federation of America, the International Council of Shopping Centers, the National Association of Industrial and Office Parks and the Boston Bar Association. Mr. Glincher served as a member of the Town of Sharon Zoning Board of Appeals. Mr. Glincher is admitted to practice in Massachusetts, the U.S. Court of Appeals, Third Circuit, the U.S. District Court, District of Massachusetts and the U.S. Tax Court.

Mr. Glincher can be contacted at 617-345-1222 or aglincher@nixonpeabody.com

Coming up in April 2020...

Guest Service: First Impressions Matter

Hotels spend large amounts of money on marketing their operation and brand, but sometimes they fail to remember that guest service is the lifeblood of their business. It is outstanding guest service that allows a hotel to create an amazing and lasting impression, one that will remain with guests far beyond the duration of their stay. In pre-internet days, first impressions were formed the moment a guest walked through a hotel's front door. These days, first impressions are created long before a guest arrives at a hotel property. They begin when a customer visits a hotel's website or social media pages for the first time. When a guest connects with a property online, they immediately form an opinion of the hotel. First impressions matter and because of that, a hotel website should be mobile-friendly with blistering fast speed; it should be graphically appealing; and it should provide visual representation of the kind of experience a guest can expect. It is also vital to engage the customer; to actively solicit and respond to guest feedback. When a hotel personally engages with someone, it is demonstrating to other customers that guest opinions matter, and that management is willing to go the extra mile to provide superior guest service. Similarly, when a hotel sends out personalized emails with satisfaction surveys attached, it demonstrates that management values guest feedback, so that service can be improved at every level. Additionally, social media messages can be sent out prior to a guest's arrival to learn more about them, so their visit can be personalized. It's the small touches and details that are most remembered and appreciated. The April issue of the Hotel Business Review will examine what some leading hotels are doing to cultivate excellent guest service in their operations.