Editorial Board   

Ms. Hehir

Kim Hehir

VP of Strategic Planning, The Leading Hotels of the World

Kimberly Moffitt Hehir has served as Vice President of Strategic Planning for The Leading Hotels of the World since 2003. Ms. Hehir is responsible for managing the Company's joint ventures and ancillary businesses and acting as a liaison between each department within Leading Hotels of the World to ensure that all goals are consistent with the Company's Strategic Plan. She is also responsible for sourcing and evaluating new business opportunities and implementing those which yield a substantial return on investment, deliver value to the shareholders, enhance member benefits, and will achieve the company's overall goal of becoming an all-inclusive provider of goods and services to the luxury marketplace. Prior to joining The Leading Hotels of the World, Ms. Hehir was a Senior Investment Analyst at Shaffer & Company, which owns and asset manages over $1 billion of luxury hotel properties, many of which are members of Leading Hotels of the World. Prior thereto, Ms. Hehir was the global Director of Marketing and Corporate Communications for Sonnenblick-Goldman Company, an international real estate investment banking firm averaging US$10 billion in annual transactions. Before joining Sonnenblick-Goldman, Ms. Hehir was the Director of Strategic Marketing for HVS International.

Ms. Hehir can be contacted at 212-515-5630 or khehir@lhw.com

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.