Editorial Board

Ms. Hehir

Kim Hehir

VP of Strategic Planning, The Leading Hotels of the World

Kimberly Moffitt Hehir has served as Vice President of Strategic Planning for The Leading Hotels of the World since 2003. Ms. Hehir is responsible for managing the Company's joint ventures and ancillary businesses and acting as a liaison between each department within Leading Hotels of the World to ensure that all goals are consistent with the Company's Strategic Plan. She is also responsible for sourcing and evaluating new business opportunities and implementing those which yield a substantial return on investment, deliver value to the shareholders, enhance member benefits, and will achieve the company's overall goal of becoming an all-inclusive provider of goods and services to the luxury marketplace. Prior to joining The Leading Hotels of the World, Ms. Hehir was a Senior Investment Analyst at Shaffer & Company, which owns and asset manages over $1 billion of luxury hotel properties, many of which are members of Leading Hotels of the World. Prior thereto, Ms. Hehir was the global Director of Marketing and Corporate Communications for Sonnenblick-Goldman Company, an international real estate investment banking firm averaging US$10 billion in annual transactions. Before joining Sonnenblick-Goldman, Ms. Hehir was the Director of Strategic Marketing for HVS International.

Ms. Hehir can be contacted at 212-515-5630 or khehir@lhw.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.