Editorial Board

Mr. Walton

Greg Walton

Vice President, Hospitality, RTKL

An architect and interior designer with 30 years of experience, Greg Walton is a Vice President of RTKL’s hospitality group in Miami, where he directs the firm's cruise ship interior design studio. Mr. Walton has worked on a wide-range of hospitality and entertainment projects throughout the U.S. and abroad, including cruise ships, restaurants, spas, and hotels. Mr. Walton's portfolio includes extensive work with noted clients including Celebrity Cruises, Royal Caribbean International, Yachts of Seabourn, Princess Cruises, Loews Hotels, the Ritz-Carlton and Intercontinental Hotels. Mr. Walton holds a Master’s of Architecture from Georgia Institute of Technology and a Master’s of Science in International Business from Johns Hopkins University. He was recently appointed an adjunct professor at Florida International University, where he teaches the school's first course offering focused on cruise ship interiors.

Mr. Walton can be contacted at 786-268-3200 or gwalton@rtkl.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.