Editorial Board

Mr. Wood

Christopher Wood

Director of Social Responsibility, The Center for Association Leadership

Christopher Wood currently serves ASAE as the director of social responsibility and ASAE Convene Green Alliance. As director of social responsibility, Mr. Wood, along with iCohere and David Cooperrider, Ph.D., launched ASAE’s Social Responsibility Initiative in 2007, followed by the groundbreaking Global Summit on Social Responsibility in April 2008. The first-of-its-kind Global Summit connected more than 800 ASAE stakeholders via face-to-face meetings in Washington, DC and 19 connected locations around the world and online to co-create a social responsibility agenda for the future of the association profession. Mr. Wood recently assumed the leadership of ASAE’s newly acquired 1, 000-member Convene Green Alliance (CGA). CGA is the premier source for professional networking, online tools and resources, as well as outreach and education about producing green meetings and events in the association industry. Previously, Mr. Wood directed and produced ASAE & The Center’s Nation’s Capital Distinguished Speakers Series held at the John F. Kennedy Center for the Performing Arts in Washington, DC. For 13 seasons the series hosted presidents, prime ministers, Nobel Laureates, media personalities, entertainers, and other celebrities at the top of their field speaking on current events and their leadership roles. Mr. Wood also held other posts with the Greater Washington Society of Association Executives, ASAE, and The Center for Association Leadership.

Mr. Wood can be contacted at 202-326-9530 or cwood@asaecenter.org

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.