Mr. Khan

Shujaat Khan

Chief Concierge

The Capital Hilton

Then UICH Director of the Americas and a past President of Les Clefs d'Or USA, Shujaat Khan's hospitality career spans three decades. His career began at the Watergate Hotel as a Guest Service Agent. He was quickly promoted to Reservations Manager, Sales and Meetings Coordinator, Front Office Manager and Head Concierge. Currently, he is the Chief Concierge at the Capital Hilton Hotel, in Washington DC.

Mr. Khan's dedication to hospitality excellence is demonstrated by his deep commitment to fostering growth and professionalism among Concierges. For over a decade, he has served on the Board of Directors for Les Clefs d'Or, USA. He was instrumental in developing a training program for Caribbean hospitality professionals. In 2006, Mr. Khan conducted "The Art of the Concierge," training classes in Antigua, Anguilla, St. Maarten and St. Barth. This year he is scheduled to conduct classes in DC, Miami and a few other US Cities.

A recipient of multiple professional awards, Shujaat was named the "Hospitality Star of the Year 2006,"from the Hotel Association of the District of Columbia. Additionally, he has received multiple Spirit of Pride awards from the Hilton Hotel Corporation, and was named the Concierge of the Year.

Shujaat had a cameo appearance with Clint Eastwood in the movie "Absolute Power," filmed at The Watergate Hotel. Recently, he performed a short role in "Sheer Madness," at the Kennedy Center.

Mr. Khan has initiated many philanthropic endeavors to assist local, national and international charities. His selfless fundraising efforts have raised thousands of dollars to provide assistance to victims of international disasters and Concierges in need, through the Les Clefs d'Or Foundation and the Les Clefs d'Or Relief Fund.

Married to Mrs. Linda Khan for 25 years, they are blessed to have two handsome sons. Sameer, the eldest son, is a proud Marine and attends college part time. The younger son, Salim, is graduating from WT Woodson this year, and will be attending the School of Hospitality, Tourism and Events at The George Mason University.

Mr. Khan can be contacted at 202-639-5712 or Shujaat.Khan@hilton.com

Coming Up In The March Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Human Resources: The Biggest Challenges
The economic challenges of the past four years have led many hotel companies to re-examine the ways in which they do business and how they deploy talent. In many cases, the work did not go away and fewer people were left to carry on the tasks that had previously been shared among many. As we work our way out of the recession and look forward to a healthier economic environment, there is an understanding that despite recovering business levels, we may never see the return of former staffing levels. This "new norm" of operating with leaner teams has led Human Resources professionals and people managers to look at career development and growth opportunities in a new light. The March Hotel Business Review will take a look at some of the strategies being used by successful hotel brands, and techniques human resource directors are currently exploring.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"The Four Habits of Highly Effective Human Resources"
By James Bermingham, Vice President, Montage Hotels
"Embassy Suites 'The Circle of Leadership"
By Darci Riesenhuber, Director of Brand Culture, Embassy Suites Hotels
"Applying Consumer Marketing Best Practices to Employee Loyalty"
By Fred Bendana, Executive Director Client Services, Maritz Loyalty & Motivation
"How Incentives are Changing to Keep Existing Staff Motivated?"
By Jim Houran, Partner, HVS Executive Search
PLUS: Mobile Technology - Attracting & Retaining Top Talent - Education - Employee Engagement - Employment Claims & Litigation - Employment Contracts - HR Management.