Editorial Board

Ms. Persaud

Nerissa Persaud

Managing Director & Co-Owner, Thrive Hospitality

As Co-Owner of Thrive Hospitality, Nerissa Persaud prides herself on having a keen eye for detail, overseeing the overall development of recruitment negotiations and developing consultancies worldwide. Ms. Persaud has had a successful venture working formerly within Starwood Hotels and Resorts and most recently with the Four Seasons properties in 2008. As a graduate in the field of Travel, Tourism and Hospitality and Business Management, Ms. Persaud dwelled in multiple industries before realizing her passion for the hospitality industry. She has worked and traveled from South America, the Caribbean, Asia, Middle East, and the remote Island destination of the Maldives. Ms. Persaud's high levels in personal service and ethics has earned her the respect of hospitality executives globally both seeking a difference in their next career path as well in the investment of great talent to hospitality establishments within the luxury segment globally. To date she has worked on projects with some of the finest names in the hospitality industry including, the Ritz Carlton, Sofitel, Nikki Beach Hotels, Six Senses, Brewster Hospitality and Sun Resorts to name a few. Ms. Persaud's core belief in forming an entity offering high quality hospitality recruitment services was not just to tap into the up-market industry of hotels, resorts, cruise liners and independent leisure properties but as the investment in the future face of a company, the future smiles of guests and leaderships to a team.

Ms. Persaud can be contacted at 587-361-4528 or nerissa.persaud@thrivehospitality.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.