Editorial Board   

Ms. Shackelford

Ellen L. Shackelford

President, Connections Access Consulting Services, LLC (CACS)

As a person who has sustained a disability through injury, Ellen Shackelford is well aware of the many challenges people with disabilities face daily. She also knows people with disabilities are often overlooked in social situations and activities. As founder/president of Connections Access Consulting Services, LLC, she is dedicated to a service which will enhance the awareness and unconscious injustice of the aging population and Citizens with disabilities, so all will be included in social situations. Ellen's goal is to serve as an advocate by providing education through training and disability awareness programs necessary to address the importance of inclusion in an aging society. Previous employment at Insight Enterprises Inc. Peninsula Center for Independent Living has enlightened Ellen on the many facets of life the community was totally unaware in regards to people with disabilities. In addition, attendance at leadership programs: Partners In Policy Making, sponsored by Virginia Board for People with Disabilities; The Office of Special Education and Rehabilitative Services of the U.S. Department of Education Rocky Mount Technical Assistance & Consulting Center and Dan Hopkins & Associates, Inc. Ellen is active in the disability community and holds several leadership roles. She is the Vice Chairperson for the Hampton Mayors Committee for People with Disabilities, Chairperson for Accessibility; Victims Advocate (trainee) M.A.D.D.; Peninsula Literacy Council Tutor Volunteer. She is also a Member of other committees, such as: National Council on Independent Living (NCIL); Age and Abilities Expo 2007 (Secretary). Ellen has recently received 1st runner up in the Ms. Wheelchair Virginia Pageant held in Fishersville, Virginia. She lives in Hampton, Virginia and has a daughter in college and three grandchildren by her late son Jason R. Freeman.

Ms. Shackelford can be contacted at 757-827-0783 or ln@cacsllc.info

Coming up in January 2020...

Mobile Technology: Meeting Tech Expectations

What once seemed futuristic is now the norm, owing to the escalating developments in mobile technology, and hotels must continue to innovate in order to meet guest expectations. In a recent study from Mower, 65 percent of guests said they would gladly pay more for a hotel that provides the mobile technology they deem essential. The same study shows that 44 percent of travelers are more likely to book a smart hotel, and nearly 7 in 10 want to use smart devices provided by the hotel. And how do guests wish to use all this technology? A majority expressed a desire for mobile check-in and check-out, and mobile payment options. They also want to be able to stream content from their phone to the TV; to make service requests of the hotel staff; to control in-room lighting, temperature and sound; to order food and beverages; and to request a wake-up call - all from their mobile device. Guests also expressed preferences for robust wi-fi and convenient device charging ports throughout the hotel. They also appreciate the use of hotel branded apps which allow a guest to book a room, access loyalty programs, receive discounts and rewards, and even use the app to choose the room, floor and view they prefer. Some hotel apps also allow a customer to track their charges throughout their stay, rather than waiting to receive a bill at the end. Finally, mobile tech lounges are popping up more frequently in some hotels. These lounges offer guests the opportunity to perform tasks like airline check-ins or access to local info guides, but they also provide a place where guests can comfortably get some work done outside their room. The January Hotel Business Review will report on what some hotels are doing to meet their customers' expectations in the mobile technology space.