Editorial Board

Mr. Shindle

Don Shindle

General Manager, Westin Verasa Napa

With more than 35 years of experience in the hospitality industry, ranging from rooms division, food and beverage, to sales, marketing and finance, Don Shindle brings a wealth of knowledge, strong leadership, and a passion for luxury hotel operations to his role as general manager of The Westin Verasa Napa. Before moving with his family to Napa, Shindle pursued his career in hotels throughout his native Canada, including The Algonquin in St. Andrews NB, The Delta Chelsea Inn in Toronto Ont., The St. Eugene Mission Golf Resort in Canbrook BC, and The Westin Resort & Spa in Whistler, BC. Before his current role at The Westin Verasa Napa, Shindle served dual roles as general manager of The Westin Trillium House, Blue Mountain in Ontario and Regional Vice President of Intrawest Hospitality Management (IHM), dividing his time among the company’s North American destination resorts. While in that position, Shindle was responsible for implementing the design, development, opening and ongoing operations of several of Intrawest’s North American properties, including The Westin Monache Resort in Mammoth, Calif., The Westin Imagine in Orlando, Fla., Honua Kai Resort on the Island of Maui, Hawaii and The Westin Verasa Napa. Under his watch, The Westin Verasa Napa was named the 2011 Gold Magellan Award Winner for Hotels and Resorts in the Lobby & Common Space Design category, the 2013 Silver Magellan Award Winner for Hotels and Resorts in the Pool Design category; won the Great Wine Capitals’ Napa Valley 2011 Best of Wine Tourism award in Accommodations; and was honored with the AAA Four Diamond Award in 2010, 2011, 2012, 2013 and 2014 which recognizes upscale facilities, attentive service, and a high standard of hospitality. Shindle is the recipient of the 2012 Napa Valley Community

Mr. Shindle can be contacted at 707-257-1800 or info@westinnapa.com

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.