Editorial Board   Guest Author

Mr. Chomat

Mandy Chomat

Executive VP of Sales & Marketing, Karisma Hotels & Resorts

Armando “Mandy” Chomat joined Karisma Hotels & Resorts in 2007 as the Vice President of Sales & Marketing, where he oversees brand concepts and provides sales and marketing leadership for the collection of luxury properties. With more than 35 years of hospitality sales and marketing experience as a corporate executive, Mr. Chomat brings a wealth of knowledge and experience to his role. Previously, Mr. Chomat spent 17 years as the Unique Vacations Worldwide Representative for Sandals & Beaches Resorts, where he developed all aspects of the market. Mr. Chomat also served as the president and owner of Trac, a sales, marketing, and development company that focused on consulting corporations looking to expand their business in Latin America. Trac’s clients included Alamo Rent-A-Car, Sea World, Air Canada Vacations, and the Jamaica Tourist Board, to name a few. Since joining Karisma Hotels & Resorts, Mr. Chomat has been a key driver of the company’s growth and evolution, including welcoming 21 new properties to the Karisma portfolio in less than 10 years, and overseeing the brand’s expansion beyond the Riviera Maya, Mexico to Jamaica. Furthermore, Mr. Chomat’s innovative ideas have become trends within the industry, the most notable being his creation of the Gourmet Inclusive® Vacation Consultant (GIVC) program, which has become an industry standard for travel agent specialist programs. In less than three years, the GIVC program became so successful that it earned top industry accolades, including Travel Weekly’s Gold Magellan Award for best loyalty program for the past five years. Further, the GIVC program has become a fundamental program in the hotel industry, and major hoteliers have implemented similar programs in order to remain competitive.

Mr. Chomat can be contacted at 305-445-1077 or mchomat@karismahotels.com

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.