Insider: Where Has All the Spa Service Gone?

By Casey Olsen, Principal, Spa Sources

As I began to reflect on the topic I chose for this article, I realized that the Spa Industry was not the only area lacking in today’s customer service void.  Try this.  Spend today focusing on the great service you receive and the not-so-great service you receive.  Notice it at every turn, on the phone, in your car (politeness when driving, pumping gas (self serve says it all), out at lunch, at the market, even on the television show that you might watch this evening.  Is there an air of consideration and kindness or is the feeling of me, me, me is really what is being portrayed.

Spas used to be the epitome of service with pampering and with attention to every visitor that walked through the door.  My article, "Where Has All the Spa Service Gone?" in the Hotel Business Review, hopefully, will remind all of us in this industry that we are responsible for the perception that we portray and if that perception is one that puts a smile on a guests’ face because of how they were treated, then we deserve all the positive repercussions that comes with success.  So, let’s get back to pleasing our spa guests with smiles and pampering.  I think they deserve at least that, considering the prices we are asking them to pay!

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Sincerely, 

Casey Olsen

Principal Owner

Spa Sources - “THE” Health Spa Consulting Firm

760 341-3311

spasources@earthlink.net