Insider: Enhancing Guest Experience with a Methodology Based, Service Oriented Approach
By Michael Waddell, Managing Partner, and Steve Winkler, Managing Director, INTEGRITYOne Partners
Mr. Michael Waddell
The emergence of Service Oriented Architecture (SOA) has changed traditional thinking when it comes to envisioning, designing, and building information technology (IT) systems in the modern hospitality enterprise. SOA brings a renewed emphasis on improving leverage of IT investments through reuse while simultaneously allowing unprecedented amounts of business flexibility.
Hospitality business processes are typically replete with similar actions and activities that are used in many functions, sometimes crossing the boundaries of quite different parts of the business. Being able to use this reality to create competitive advantage can go a long way toward ensuring success in this competitive industry.
Read more in the Hotel Business Review in our article "Enhancing Guest Experience with a Methodology Based, Service Oriented Approach”
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Warmly,
Michael Waddell
Managing Partner
INTEGRITYOne Partners
703-581-6555
michael.waddell@ionep.com
