Insider: Ten Reasons Why Small Hotel Employees Should Think Like An Owner - And How To Get Them Thinking That Way
By Jed C. Heller, CEO, The Providence Group
Mr. Jed C. Heller
Hotel employees play the most critical role in creating a positive environment and ensuring guest satisfaction. Their decisions and mindset also have a significant impact on hotel costs and profitability. Since they play such a vital role in the success of the hotel, it is crucial that they share the same values as the owner. If they think like an owner, they will implement best practices, make sound business decisions, and create the most positive guest experience.
In my article, Ten Reasons Why Small Hotel Employees Should Think Like an Owner and How to Get Them Thinking That Way, in the Hotel Business Review, I outline the reasons why I believe it is so important for employees to embrace an ownership mindset. Based on my past experiences in hospitality management, I also provide a few insights as to the steps hotel owners can take to motivate their employees, and to adopt an ownership frame of mind.
Employee attitude and performance make all the difference.
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Sincerely,
Jed C. Heller
CEO
The Providence Group
781-582-8785
jcheller@providencegrp.com
