Insider: Hotel Guest Service: 6 Best Practices for People with Disabilities

By Ellen L. Shackelford, President, Connections Access Consulting Services, LLC.

Ms. Ellen L. Shackelford

Providing a service to consumers, who patronize any business, should be for all a welcome and inviting experience. Without customers, a business would not be able to function. When people travel away from home, they expect the best customer service available upon checking into a hotel/motel. 

In my article in Hotel Business Review entitled, “Hotel Guest Service: 6 Best Practices for People with Disabilities,” I address a number of best practices to follow in providing appropriate and adequate customer services to patrons with disabilities. It’s in the knowing, which will eliminate questions on how to provide service to all customers. 

Every person who patronizes a hotel/motel is looking for exceptional customer service and deserves accommodations when needed. Often there may be some questions in guest services on how to appropriately offer dignified services to patrons, who may have unique needs. Those needs are individualized and should be taken into account; when preparing your services accordingly. My article will tell you a story which will shed some light on how to approach the issue in a practical way.  

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Sincerely,  

Ellen L. Shackelford

President

Connections Access Consulting Services, LLC.

757-827-9333

lnshack@cox.net