Insider: Beyond Reconstruction – Tips for Keeping Guests Happy During Renovation
By Michael Goldstein, President & CEO, Packard Hospitality Group
Mr. Michael Goldstein
My article in the Hotel Business Review is titled “Beyond Reconstruction – Tips for Keeping Guests Happy During Renovation”. It focuses on the many aspects of hotel remodels and how to achieve success without causing too much of a disturbance to hotel guests.
Having recently completed a major, $7 million renovation of a popular hotel that remained open to the public during construction, I feel many steps can be taken to guarantee happy guests, despite the noise, dust and inconveniences inherent with any type of construction project. From creating a buffer between the construction and hotel guests to insisting on a comprehensive plan for the renovation, hotel owners, general managers, property managers and contractors who take the guest’s needs into consideration first, will come through renovations having successfully improved the property without alienating current or future guests.
In directing construction on any of the multiple hotel properties we manage nationwide, I have found that whether a large-scale renovation is being undertaken, or a smaller renovation project to enhance a property’s offerings, the actions that I have outlined in my article are practical and should be taken to ensure success.
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Best,
Michael Goldstein
President and CEO
Packard Hospitality Group
Michael@packard-1.com
