Share | |
Mr. Meek

Security & Safety

Bed Bugs Bite Back

By Frank Meek, International Technical & Training Director, Orkin, LLC

Media outlets ranging from small towns like Madison, Wisc. to national programs including ABC's "Primetime Live" have reported on the re-emergence of this blood-sucking pest. Atlanta-based Orkin, Inc. reports that bed bug service calls jumped 20 percent from 2003 to 2004 - after a 500 percent spike from 2002 to 2003 - and the company treated for beg bug infestations in 43 states in 2004, versus 35 states the previous year.

What is leading to this resurgence? One of the most likely reasons for the uptick in activity is an increase in international travel. According to the Travel Industry Association of America, about 27.8 million foreign visitors came to the United States in fiscal year 2003. By "hitchhiking" on the luggage of unsuspecting travelers, bed bugs can be transported from one place to another quite easily.

Once inside a room, the pests tend to hide out in the seams of mattresses, box springs, hollow posts of beds and under carpet and upholstery. There, females may lay up to 200 eggs, which take roughly six to 17 days to hatch. Adult bed bugs appear about the size of an apple seed and start off looking flat, but fill out as they fill up on the blood of their bite victims.

Another suspected cause for bedbug encroachment is the changing practices in pest management. Since the early 1990s, the pest control industry has moved away from broad-spectrum pesticide applications that and toward a more targeted approach aimed at specific pests. For example, the chemicals used to combat roaches in past decades would have been applied in such a way - and amount - that would likely have suppressed any bed bugs as well. Today, to treat a roach problem, most professionals will use target-specific baits and other more environmentally conscious measures that kill only the roaches.

 While there are no direct health threats linked to bed bugs, their ability to bite and cause bloody sores on some human victims makes them a nuisance pest and a potential public relations problem for infested hospitality facilities. Consider that one biting victim successfully sued a motel chain for $382,000 in 2003. In another case a family was forced to tear out all of the carpet and even throw away its clothes due to bed bugs that came home with the family from a hotel stay.

Will spending top-dollar for five-star accommodations keep consumers safe? Unfortunately, when it comes to bed bugs, a high-end hotel that boasts a thorough sanitation program isn't necessarily immune to infestation. That's because sanitation isn't a factor when it comes to bed bugs. In fact, representatives of the National Pest Management Association have said a one-star hotel could be just as susceptible to the bugs as a five-star resort.

What is the best course of treatment for these pests? It sounds clich'e, but the first step is admitting you have a problem. It's easy to understand why a hotel or motel operator might cringe at the thought of reporting bed bug activity, but the reality is most infestations will be more trouble than the housekeeping or maintenance staff can handle. Professional treatment plans are always being updated with the newest, most environmentally responsible and most effective techniques. Currently, the best course is that of treatment and prevention. In-depth inspection is the first phase of addressing an infestation. Inspections must include a close look under carpeting, including where it attaches to the wall, and furniture, wallpaper and lighting fixtures. If a problem is discovered, the infestation can be physically removed from these target areas, usually by steam cleaning. Steam cleaners use high temperatures to kill the existing bugs and any eggs that have been laid in the infested area. To prevent future infestations, the problem areas can be treated with materials such as repellent and non-repellent dusts and insect growth regulators. These treatments are designed to impact only the targeted pest.

The key to bed bug prevention is constant and consistent monitoring. Because the bugs travel in and out of hospitality facilities on luggage and personal belongings, it's important that "hot spots" for bed bug activity are periodically checked for activity. That way, if any bed bugs are present, it will be a small-scale problem that can be dealt with quickly and easily drawing minimal attention to the facility. Housekeeping staff should be instructed on the basics of telltale signs of bedbug activity and should apply that knowledge each time a room is cleaned.

As a weaker U.S. dollar entices more international travel to America, stories of these small bugs will probably continue to find their way into the news. While hotel managers and operators must face the realities associated with bed bug activity in their facilities, it's important for them to know that treatments and preventative measures are available. The earlier preventative measures are put in place, or the problem is spotted and treated, the more likely it can be dealt with quietly, without drawing attention to the hotel and keeping bed bugs from making news or creating legal problems.

An industry veteran, Frank Meek has been with Orkin since 1986. In 2003, he was named among the future leaders of the pest management industry in Pest Control Technology magazine’s “40 Under 40” ranking. Currently, as the International Technical and Training Director, Mr. Meek provides technical support and training in both sales and service to Orkin's international franchises, helping them grow and develop in their specific markets. As a board-certified entomologist, Mr. Meek teaches Integrated Pest Management principles and can explain how to use all available methodologies to prevent pest infestations in various commercial settings. Mr. Meek can be contacted at 404-888-2898 or fmeek@rollinscorp.com Extended Bio...

HotelExecutive.com retains the copyright to the articles published in the Hotel Business Review. Articles cannot be republished without prior written consent by HotelExecutive.com.

Receive our daily newsletter with the latest breaking news and hotel management best practices.
Hotel Business Review on Facebook
RESOURCE CENTER - SEARCH ARCHIVES
General Search:

MAY: The Hotel Spa
High Value Marketing

Jason Guest

Wireless Internet is changing the way business gets done in the hotel industry. There's a tremendous demand for wireless access - for overnight guests and even for conferences and trade shows. It's not just for email and Web surfing anymore. Video streaming, audio streaming and voice-over-IP are all competing for the same Internet pipe. This is compounded by the growing trend for trade shows and conferences to offer high-speed wireless data service to their attendees, which can slow Internet traffic to a crawl. This demand means opportunities for new revenue streams. Wireless has also created new ways for hotels to connect with their guests to generate loyalty. READ MORE

Derek Wood

In today’s ever increasing ‘digital age’ the importance of providing a quality High Speed Internet Access system for your guests is more important than ever. The recent huge increase in mobile wi-fi devices has just added a new dimension to the problem. And yet to many hotels this service is seen as cumbersome, expensive non-revenue generating and does not rank highly at senior management level when increasing guest satisfaction is being discussed. This article examines some of the issues facing the hotelier today and suggests a few ways to overcome the problems. READ MORE

Roger Crellin

Much to the chagrin of property owners, free WiFi has become a guest expectation rather than a perk. Since the free WiFi model was introduced, hotel operators have faced the rapid adoption of bandwidth-hungry mobile devices such as tablets and smartphones. Not only do guests expect free WiFi, but they also expect ease of use and constant connectivity, similar to what they experience at home. What was once a means to improve satisfaction and engender loyalty, free WiFi that underperforms can actually have the opposite effect, causing dissatisfaction and frustration with a property that doesn’t provide a positive experience. READ MORE

Terence Ronson

As mentioned in a previous article, prior to the birth of IOS (Apple’s operating system), truthfully, we only scratched the surface and played around with implementing Wi-Fi in Hotels. But now, four years later with millions and millions of IOS devices in the hands of millions and millions of our loving guests, this has become the most disruptive of technologies in the modern era. That along with the creation of the smartphone and its Big Brother - the TAB – where there are sales predictions of 153 million units next year, and climbing to 232 million by 2016. This has set loose a tsunami of unparalleled demand - for a strangely invisible service! No wonder CIO’s call Wi-Fi a four-letter word. For the sake of repeating myself, today’s Hotel Wi-Fi network (and more critically tomorrow’s) is one of the principal areas in which your hotel will be judged. READ MORE

Coming Up In The June Online Hotel Business Review

"Hotel Business Review offers weekly articles for hotel management and operation and discussion on emerging growth markets."
Feature Focus
Hotel Sustainable Development: Principles and Best Practices
Sustainability is now a daily topic that affects every facet of hotel development and operations. As hotelier Hervé Houdré recently noted "The goal of Sustainable Development is clearly to secure economic development, social equity, and environmental protection. As much as they could work in harmony, these goals sometimes work against each other". In the June Hotel Business Review, some of the industry's most recognized sustainable development experts come together to identify emerging trends and discuss how sustainability is currently affecting the hotel industry. Each author presents the most important aspects of sustainable development of much interest to hotel owners, operators, investors and developers. We include perspectives and case studies on best practices from leading hotel groups and other industry players.
INSIGHTS FOR INDUSTRY LEADERS BY INDUSTRY LEADERS
"300,000 Rooms Complete, 15,700,000 to Go"
"Destination Earth: A Customized Approach to Sustainability"
"Why This New Standard is Going to change Hotel Energy Management Forever?"
"How Two Major Hotel Companies are Turning Sustainability into Tangible Business Advantage"
PLUS: Green Certification - Development & Investment Outlook - Case Studies - Green Design – Sustainable Development Strategies - Green Luxury - CSR Programs - Green Facility Management