5 Pest Resolutions to Help You Ring in the New Year

By Frank Meek International Technical & Training Director, Orkin, LLC | January 08, 2012

Effective pest management is an ongoing process, not a one-time event. Planning ahead for pest management in the coming year can not only help you manage future pest problems, but also help you build upon and improve your existing pest management program. In 2012, consider partnering with a pest management professional to protect your establishment and help make pests a thing of the past.

The constant flow of guests in and out of your establishment makes your business highly susceptible to pest infestations. Despite this fact, there are many different pest management techniques you can employ to help keep pests out of your facility. While your first defense should be implementing an Integrated Pest Management (IPM) program, there are a few other key areas that business owners need to pay particular attention to when planning for the new year. Here are five pest resolutions to encourage a proactive and successful pest management program in 2012:

1. Avoid Bad Word-of-Mouth

In a climate of outspoken customer feedback and instant online reviews, it can only take one incident to destroy your property’s hard-earned reputation. In fact, pest mentions in hotels are on the uptick. According to USA Today, between 2009 and 2010, bed bug references increased 11 percent for U.S. hotel reviews on Tripadvisor.com. Negative word of mouth and unwanted media coverage damage more than your reputation – they also damage your bottom line. Fortunately, regular inspections and proactive maintenance of pest “hot spots” around your property will help keep flies, mice, cockroaches, bed bugs and other unwelcome guests under control. Your pest management professional can work with you and your staff to assess key areas of your facility.

2. Know Your Roll

The most successful pest management programs are based on strong partnerships between you and your pest management professional. But, it can be challenging to determine the roles each party should play and the level of service you should expect from your provider. A lack of defined roles and/or commitment from each party can disrupt your pest management program, potentially damage your reputation, and even result in expensive litigation. Review the list of responsibilities below to help you understand your role versus your provider’s role.

Coming up in March 2018...

Human Resources: Value Creation

Businesses must evolve to stay competitive and this is also true of employment positions within those organizations. In the hotel industry, for example, the role that HR professionals perform continues to broaden and expand. Today, they are generally responsible for five key areas - government compliance; payroll and benefits; employee acquisition and retention; training and development; and organizational structure and culture. In this enlarged capacity, HR professionals are no longer seen as part of an administrative cost center, but rather as a member of the leadership team that creates strategic value within their organization. HR professionals help to define company policies and plans; enact and enforce systems of accountability; and utilize definable metrics to measure and justify outcomes. Of course, there are always new issues for HR professionals to address. Though seemingly safe for the moment, will the Affordable Care Act ultimately be repealed and replaced and, if so, what will the ramifications be? There are issues pertaining to Millennials in the workforce and women in leadership roles, as well as determining the appropriate use of social media within the organization. There are new onboarding processes and e-learning training platforms to evaluate, in addition to keeping abreast of political issues like the minimum wage hike movement, or the re-evaluation of overtime rules. Finally, there are genuine immigration and deportation issues that affect HR professionals, especially if they are located in Dreamer Cities, or employ a workforce that could be adversely impacted by federal government policies. The March Hotel Business Review will take a look at some of the issues, strategies and techniques that HR professionals are employing to create and sustain value in their organization.