SpringHill Suites: Accommodating the Next Generation of Business Travel
By Loren Nalewanski Vice President & Global Brand Manager, TownePlace Suites & Springhill Suites by Marriott | August 14, 2016
SpringHill Suites is part of the Marriott International family of hotels. The chain, geared toward the upper-moderate lodging segment of the hospitality industry, features all-suite hotels, each offering free hot breakfast, complimentary Wi-Fi, a fitness center and a 24-hour market.
In 1999, its first fiscal year, there were 34 total SpringHill Suites properties - six managed locations and 28 franchised locations. By 2006 that number increased nearly fivefold, with 153 properties. The 300th SpringHill Suites opening was in May 2013 in New York City. In 2016 the downtown San Diego property opened and was the 3,000th Marriott hotel to open in the select service/extended-stay category. As of 2016 there are more than 350 SpringHill Suites properties throughout North America.
Benedict Cummins, Publisher of HotelExecutive got the opportunity to converse with Loren Nalewanski, Vice President and Global Brand Manager for SpringHill Suites and TownePlace Suites by Marriott, for an overview of the SpringHill Suites brand and the direction it is taking.
Loren, please tell us about your background experience in hotel brands, including your tenure with Marriott?
This year marks my 26th year with Marriott International. I started with the company in 1990, a year after graduating from Johnson and Wales University and a year working with Sheraton. I started as a front desk manager trainee with the Courtyard division. I spent the next few years working and learning my way through many different property management positions from coast to coast, including the General Manager role. In 1998, I transitioned from operations into Human Resources, where I was later appointed Vice President of Talent Management and Work Environment for North America.
I very much enjoyed my time in this role, and spent a large part of my time establishing the Work Environment Center of Excellence at Marriott, and collaborating on the architecture of the associate engagement strategy in use today for Marriott International. In 2009, I was named Vice President of Global Operations Services where I led the teams responsible for the deployment of all operational programs, products and services, across all luxury, lifestyle and Marriott endorsed brands.