Pest Management During a Renovation

Avoid Unwanted Guests During Your Next Remodel

By Ronald Harrison Director of Technical Services, Orkin Commercial LLC | February 19, 2017

In the age when reviews are a Tweet away and websites such as TripAdvisor leave a long trail of guest comments, hoteliers are under increasing pressure to keep properties up to guests’ high standards. While a quick coat of paint or a new set of furniture can often keep a hotel looking great for a while, eventually every hospitality professional has to manage a major renovation. Ultimately, renovations will enhance your property’s value and improve guest experience, but the process can be chaotic as you try to provide a great guest experience during major construction.

Pest management may not have been on your list of things to check before starting renovations, but pests can always invade, so even though you’re concentrated on your renovation, don’t let your pest control slip. That’s because renovations can disrupt the sanitation, maintenance and pest management programs you have in place at your property. Unfortunately, many pests don’t vacate during renovations – they just request a room change. And if a neighboring property is undergoing renovations, that could send pests looking to check into your hotel for shelter. Any disruption of a pest’s normal habitat could cause them to be confused and to act differently – a mouse might run through an open door or a wasp that was happy in its tree once disturbed might sting someone. And so on.

Construction sites can create new attractions for pests, such as pooling water, piles of construction materials, or even leftover construction worker lunches. Cockroaches, rodents, flies and other pests are attracted to food, warmth, shelter and water – and construction sites often have plenty of those. That’s why it’s so important to keep up good pest control management practices during construction.

Which pests are introduced during renovations depends largely on where your property is located and seasonal conditions. However, no matter which ones check in, they can damage your property, your reputation and your bottom line. Roaches, rodents and other crawling pests can carry pathogens, which can cause disease. Termites can quickly erode your hotel’s foundation and turn renovations into a full-blown re-build. Mosquitoes can breed in pooled water.

By taking preventative measures and working with your contractor and pest management professional, you can help keep pests away from your hotel, and subsequently, out of your online reviews.

Before Renovations Begin

Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.