Library Archives

 
Donald R. Boyken

Over the last thirty-five years I have studied demographic and industry patterns. As a CEO, I understood that one of my key responsibilities was to look into the future, anticipate the markets and place my company clearly in the position to capitalize on the market trends. Demographic patterns have clearly been one of those tools I used to anticipate movement in the marketplace. The Hospitality industry has a repeatable pattern of recovery from economic downturns. Those CEOs who provide services to the Hospitality industry will do well to pay attention to these patterns and position their company's production capacity and marketing focus to provide products and services to the industry. Read on...

Fred B. Roedel,  III

Renovation projects are successful only when a host of elements come together. The processes and systems that companies develop over time to improve their overall operating performance are often times referred to as Best Practices. Whether you think the term 'Best Practices' is a fad or not, successful companies are often that because they do certain things very well. We have been in the business of owning, operating and renovating hotels for over 40 years and the following is our list of best practices when it comes to successfully renovating hotel properties in an operating property. Read on...

Fred B. Roedel,  III

Maintaining your hotel in top form is critical to realizing its optimum free cash flow ability and its long-term value. Implementing a well thought out annual inspection program will allow you to promptly identify and address maintenance issues. This article will show you how your hotel's value can benefit from four key maintenance areas and provide insight into the most proven approach to maintaining hotels in top condition. Read on...

Fred B. Roedel,  III

Correctly integrating new construction techniques and processes into the development of a new hotel can improve the time, cost and or quality of property. In order to realize the value of new construction techniques and processes, it is critical to take the time to fully understand them, their potential value to the overall project and the time and effort their implementation requires. Learn about how your next new hotel development can benefit from new construction techniques and processes by reading this article. Read on...

Larry K.  Kimball

This past tumultuous two year period has seen large and small banks come and go, regulations rise, consumer demand fall, hotels close, and the general public's acceptance of uncertainty about the future. While we are all reluctantly drinking the "new normal" kool-aid manufactured by Wall Street and politicians, commercial real estate developers need to consider the implications on financing. Financing from private sources is growing as new regulations affect institutional lenders so the landscape is changing. This article is a roadmap for successfully navigating the 2011 financing maze. Read on...

Jim  Holthouser

As hotel development in North America slowly regains impetus, Jim Holthouser, global head of Embassy Suites and full service brands, Hilton Worldwide, and William Fortier, senior vice president, development, Americas, Hilton Worldwide, examine how the Embassy Suites Design Option III prototype and the Kit of Parts approach have sustained brand viability through the economic downturn and continue to support developers as the industry rebuilds. While site selection is a key component to success in the hotel industry, in-depth understanding of the marketplace and a flexible approach to design are equally vital. Read on...

Larry K.  Kimball

Municipalities throughout the U.S. are on the proverbial financial ropes and that is not good news for prospective hotel developers. Taxpayers are realizing public long term debt obligations will be harder to meet and this will create new pressure on politicians. We will discuss how we got here, where it is headed, and best practice strategies hoteliers can use to obtain financial incentives in future public-private partnerships. Read on...

Larry K.  Kimball

If you are not developing a project in California and think this article is irrelevant, keep reading because the California Environmental Quality Act("CEQA") is the model for future regulations in your jurisdiction. We will highlight how CEQA shapes development projects but more importantly how politicians, organized labor, and environmentalists often leverage the CEQA approval process to further their self-interests at the expense of developers and communities. Read on...

Larry K.  Kimball

Developers fortunate enough to have an opportunity to develop hotels in or near heritage areas have a duty to incorporate history into their project. Cultural heritage activities are one of tourism's biggest market opportunities but how to capture it? This article outlines five models to profitably attract and retain those visitors and their discretionary dollars. Read on...

Donald R. Boyken

The Baby Boomer's new "theme park" are now the casino and the spa. In the 1990's, the baby boomer generation - those born between the years 1946 and 1962 -- spent a great deal of their time and money visiting theme parks with their families. Now that their kids have grown, these same thrill-seekers have shifted their focus toward entertaining themselves. One venue that has been a major beneficiary of this trend is the spa. According to the International Spa Association, based in Lexington, Kentucky, some 57 million American adults have been to a spa. There are an estimated 12, 000 spas in the United States, and that's up from 5, 700 just a few years earlier. Today, spas occupy an estimated 86.7 million square feet of indoor space in the U.S. Spas are this country's fourth largest leisure industry. Collectively, they generate more than $11 billion in revenue each year. Read on...

Rollin Bell

A well-managed restaurant in your hotel can be a terrific source of revenue. After all, a high quality restaurant will keep guests on your property for meals and can even draw non-guests to your hotel for dinner and/or drinks. But competing with other restaurants, lounges and bars in your area may not be as easy as you think. As great as your food, service and location may be, guests are increasingly seeking out exciting venues. Unless your hotel's restaurant is up to date with the latest design trends, you could very well be letting money walk out the door. If you are considering building or renovating your hotel restaurant, there are several ideas to consider. Read on to learn ten important tips that can help guide your project. Read on...

Rollin Bell

One of the first things a guest sees when driving onto your property is your hotel's parking lot. A fresh, black coat of asphalt makes a positive first impression. A parking lot exhibiting signs of neglect or disrepair will have a profound negative impact on guests - even before they walk through the front door. Beyond appearances, a cracked parking lot can be a liability for hotel executives and managers if one of your guests becomes injured. So how can you, as a hotel executive, know when it is time to repair your parking lot? Besides planning for recurring inspections and maintenance, there are several trouble spots to look for. Read on...

Donald R. Boyken

With annual spending exceeding $6 billion, tourism is the world's largest industry. Travel and travel-related industries employ over 234 million people worldwide. That's almost 9 percent of the world's population. By 2016, travel and tourism will account for approximately 10 percent of the global economy. Our success in this rapidly growing and important industry depends on our ability to develop and build high-quality facilities, both domestically and abroad. When considering international expansion, our understanding of cultural differences-whether they be as complex as a tax code or as simple as a personal greeting-is crucial to ensuring future success. Read on...

Rollin Bell

If your hotel is 'behind the curve, ' it might be time to start thinking about revitalizing your design. In addition to what you typically think about when you consider renovating, it's also important to reflect on the present condition of your wall coverings, especially in high-traffic areas such as your lobby. Creating an inviting lobby is crucial. It's an extension of your company's identity and, if it's a successful design, it can work to keep your employees and guests happy and loyal. People are usually willing to pay higher rates in exchange for a positive guest experience. Read on...

Fred B. Roedel,  III

Developing a new hotel property in a historic area presents an exciting opportunity to develop a unique property. It, however, also presents significant challenges that if not kept in mind can become roadblocks to success. Why would anyone in their right mind choose to take on the extra headaches commonly associated with developing a hotel in a historic zone? The answer is that a properly planned and well-thought out hotel development in a historic zone leads to the creation of a truly unique property that often becomes an important focal point for the surrounding community. Both factors result is a positive economic return for investors. Read on...

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Coming up in January 2018...

Mobile Technology: Relentless Innovation

Technology has become a crucial component in attracting and retaining hotel guests, and the need to enhance a guest’s technology experience is driving a relentless pace of innovation. To meet and exceed guest expectations, 54% of hotels will spend more on technology in 2018, and mobile solutions in particular will top the list of capital investments. Many hotels are integrating mobile booking, mobile keys, mobile payments and mobile check-in into their operations. Other hotels are emphasizing the in-room experience, boosting bandwidth and upgrading flat screen TVs to more easily interface with guest mobile devices. And though not yet mainstream, there are many exciting technology developments on the near horizon. The Internet of Things (loT) is taking form in some places, and can be found in guest room control systems, voice activation systems, and in wearable sensors that can be used for access and payment options. Virtual reality headsets are available at some hotels so guests can enjoy virtual trips to exotic locations or if off-property, preview conference facilities and guest rooms. How long will it be before a hotel employs a fleet of robots for room service, or utilizes a hologram as a concierge, or installs gesture-controlled walls that feature interactive digital displays? Some hotels are already using augmented reality for translation services, or interactive wall maps, or even virtual décor. This pace of innovation is challenging property owners and brands to stay on top of the latest technology trends while still addressing current projects. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in the mobile technology space.