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JANUARYGuest Service: A Culture of YES

Tuesday January 16, 2018
Terence Ronson

Mobility - The Key that Unlocks the Future

Change and the mind-boggling speed at which it has shaped every aspect of our lives has been no more apparent than in our growing dependence on mobility. Just look around you – people clutching at their mobile devices as if their life depended on it. And maybe it does! Interestingly too, our dependence with mobility has been almost instant, a seemingly uncanny natural evolution. Almost every industry has been touched by what it offers, whether it be efficiency in the way we do things, or accessibility to data, however you define that to be. This article explores how this most disruptive technology has helped transform not only the hotel itself, but almost single handedly, every aspect of the guest experience.
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TRENDING THIS WEEK
Javier Coll

Staying Ahead of the Competition in 2019: Why Smart Hotel Owners and Investors Should Consider A Brand Conversion

As hotel owners and investors discuss strategies for success in the coming year, a careful review of current market conditions is imperative. While supply in the international hotel market remains growing and strong, room rates are beginning to soften, and smart owners should now consider a brand conversion strategy to stay ahead of the curve. In this article, Javier Coll, Executive Vice President and Chief Strategy Officer of Apple Leisure Group, shares why a conversion, with the right brand partner, is key to beating out the competition in a potentially oversaturated market.

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DAILY HEADLINES - Tuesday Jan 16, 2018
Business & Finance
Viceroy Hotel Group Takes Over Management of Hotel Mar Adentro Reopening Spring 2018 as Viceroy Los Cabos
Business & Finance
HP Hotels Awarded Management Contract for the DoubleTree by Hilton in Downtown Tulsa
Appointments & Promotions
Real Hospitality Group Appoints Key Leadership Roles
Business & Finance
Boutique & Lifestyle Lodging Association Connects Travel and Hospitality Industry Executives for 5th Annual Executive Women’s Conference in Los Angeles
Hotel Openings & Acquisitions
The Hotel Group Expands Portfolio with Addition of Home2 Suites by Hilton - Yakima Airport, Washington
Business & Finance
Paramount Lodging Advisors West Coast Office Sells California Courtyard by Marriott Land
Expansions & Renovations
Wyvern Hotel in Punta Gorda, Florida Reopens Following Renovation Led by General Manager Deanne Gabel
Appointments & Promotions
Barceló Hotel Group Appoints Alejandro Sánchez as Executive Chef for Royal Hideaway Playacar
Appointments & Promotions
Hyatt Regency Lake Tahoe Welcomes New Marketing Manager, Kressa Olguin
Business & Finance
Japan’s Hoshino Resorts to Launch New Hotel Brand, OMO, in Spring 2018
Hotel Openings & Acquisitions
Westgate Resorts Reveals Details of $14 Million Transformation of Westgate Cocoa Beach in Florida
Appointments & Promotions
AHC+Hospitality Announces New Marketing Appointments
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More from our online Library Archives...
May 2019:
Eco-Friendly Practices: Corporate Social Responsibility

The hotel industry has undertaken a long-term effort to build more responsible and socially conscious businesses. What began with small efforts to reduce waste - such as paperless checkouts and refillable soap dispensers - has evolved into an international movement toward implementing sustainable development practices. In addition to establishing themselves as good corporate citizens, adopting eco-friendly practices is sound business for hotels. According to a recent report from Deloitte, 95% of business travelers believe the hotel industry should be undertaking “green” initiatives, and Millennials are twice as likely to support brands with strong management of environmental and social issues. Given these conclusions, hotels are continuing to innovate in the areas of environmental sustainability. For example, one leading hotel chain has designed special elevators that collect kinetic energy from the moving lift and in the process, they have reduced their energy consumption by 50%  over conventional elevators. Also, they installed an advanced air conditioning system which employs a magnetic mechanical system that makes them more energy efficient. Other hotels are installing Intelligent Building Systems which monitor and control temperatures in rooms, common areas and swimming pools, as well as ventilation and cold water systems. Some hotels are installing Electric Vehicle charging stations, planting rooftop gardens, implementing stringent recycling programs, and insisting on the use of biodegradable materials. Another trend is the creation of Green Teams within a hotel's operation that are tasked to implement earth-friendly practices and manage budgets for green projects. Some hotels have even gone so far as to curtail or eliminate room service, believing that keeping the kitchen open 24/7 isn't terribly sustainable. The May issue of the Hotel Business Review will document what some hotels are doing to integrate sustainable practices into their operations and how they are benefiting from them.


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