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HOTEL BUSINESS REVIEW: Thursday Aug 22, 2013
Guest Service / Customer Experience Mgmt
By Bram Hechtkopf, Vice President of Business Development & Marketing, Kobie Marketing
Forecasters are predicting a "partly sunny" travel season this summer - and for hotels this means an expected rebound tempered by consumers' worries about their financial stability. What can hotel loyalty program managers do to make the summer season a more successful one? In his latest column, Kobie Marketing's, Bram Hechtkopf, offers some helpful suggestions for driving loyalty and ROI. Engaging members across all their preferred channels and offers of genuine experiences along with points-for-rewards are just a few of the topics discussed in this article. Read on...
DAILY HEADLINES - Thursday Aug 22, 2013
Acquisitions & Hotel Openings
Kimpton Announces Plans to Expand in Austin’s Historic Rainey Street District
Acquisitions & Hotel Openings
Fairfield Inn Ann Arbor Michigan Sold to Private Investor
Market & Trends Reports
STR Reports US Hotel Occupancy Up 1.7% to 71.1% Month of July 2013
Appointments & Promotions
Karmela Gaffney Named VP of Digital Commerce for Choice Hotels
Business & Finance
Flash Sales - No Flash in the Pan, But Getting Marketing Messages Right is Key
Expansions & Renovations
Fairmont Chicago, Millennium Park Unveils $2.5 Million Meeting Space Renovation
Appointments & Promotions
Destination Hotels & Resorts Announces Jim Mauer as GM of Eden Roc Miami Beach
Appointments & Promotions
Interstate Hotels & Resorts Appoints Carrie McIntyre as CFO
Expansions & Renovations
New Events & Meetings Spaces at Andaz Wall Street
Appointments & Promotions
Seth Christian Joins Knowcross Solutions as President – Americas
Acquisitions & Hotel Openings
92-suite Home2 Suites by Hilton Jackson/Ridgeland Opens in Mississippi
Acquisitions & Hotel Openings
149-room DoubleTree by Hilton Port Huron Opens in Michigan
Acquisitions & Hotel Openings
New-build 320-key Aloft Kiev to Open in Ukraine in 2015
Acquisitions & Hotel Openings
RLJ Lodging Trust Acquires Residence Inn Atlanta Midtown Historic

Hotel Newswire Top Pick

By Emily Williams-Knight, President, Kendall College

Could 2013 be the farewell year to hotel room service? While the service may have been more glorified in generations past, hotels are now left considering their options: do they keep the service afloat and relevant for their customers or do they make they cut? The vice president of food and beverage for Omni Hotels & Resorts says that instead of doing away with the hotel service, it makes more sense to try and do it better. Read on...

Hotel Newswire Top Classifieds

Commercial Property for Sale

A perfect location for the your next hotel in the greater Columbia, South Carolina MSA. Great lot, ready to build with an existing retention pond already in place! High visibility and traffic count on Interstate 26 in Columbia, SC. Easy interstate access to this frontage road lot that faces the highway. Conveniently located right off the intersection of I-26 and Highway 378, a newer Holiday Inn is at the beginning of this street and two other hotel properties are just a few lots away.
Hotel Newswire is a free daily newsletter offered through the Hotel Business Review
Food & Beverage
By Larry Mogelonsky, President & Founder, LMA Communications
Cutting carbohydrates out of meals is a current nutritional trend that has gained mainstream acceptance. As such, hoteliers would benefit by appealing to adherents to this dietary choice through healthier menu options that are ‘carbless’. However, it may be quite difficult to adopt this trend as carbs are deeply ingrained in our culinary and cultural heritage. In particular, carbs are often essential to delivering meal satiety, which is a heavy factor for meal satisfaction. Without carbs on the plate, it thus becomes harder to satisfy your average restaurant patron. I offer a few creative solutions to help navigate you through this gastronomic change. Read on...
Coming Up In The September Online Hotel Business Review

Feature Focus
Hotel Group Business for 2014
Cautious optimism seems to be the prevailing sentiment today for those professionals involved in hotel group sales. Hotel rooms, conference centers and other meeting venues that were sold to groups in the recent past at steeply discounted prices are finally off the books, and managers are re-examining their pricing structures and making positive upward adjustments, without fear of scaring off potential customers. They are also instituting more flexible pricing policies. In the past, a hotel might set its room and facility prices for an entire upcoming year; now their group business rates are being adjusted according to foreseeable demand at the hotel level. Given these circumstances, some hotels are making investments in the group business sector, primarily driven by new technologies. At some hotels, guests are able to make service requests, check email/weather, use the Business Center, print documents, and receive customized messages from meeting planners ? all through a virtual concierge service on guest room TVs. Other hotels are making technology ubiquitous by providing laptops in restaurants, bars and lobbies for complimentary customer use. Perhaps even more important, some hotels are hiring on-site IT teams to ensure that their conferences function smoothly. The need for a knowledgeable IT team that really understands technology and can cater to group business is substantial. The September Hotel Business Review will examine issues relevant to group business and will report on what some hotels are doing to promote and retain this sector of their operations.

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