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Latest holspitality news and press releases.

Monday, May 12, 2008

Accor Sells Sofitel Grand in Amsterdam

Starwood Appoints Thomas E. Clarke, Ph.D to Board of Directors

US Airlines Claim Green Progress

Fairmont Washington, DC Promotes Jason Dalling to Executive Chef

Amadeus Launches Middle East Hub in Dubai

Leading Hotels of the World Continues Strong Production for First Quarter 2008

Hotel Indigo Coming to College Park, Ga.

Luxurious Spa Retreats

Partner Program Growth Reflects Adventure Travel Sector Interest

Frank Wetenkamp Named GM of Wentworth By the Sea

George Ables Recipient of Benchmark's 2007 Chairman's Award of Excellence

PA Governor Honors 18 Indusry Leaders

Viking to Build Springhill Suites by Marriott in Baton Rouge

Whittle Opening Hilton Bella Harbor Hotel, Rockwall, TX

Multi-Systems Fueled with Microsoft Innovation Center Technology

Trump Appoints Board Member

Westin Boston Waterfront Appoints Director Convention Services

St. Regis Reopens DC Property

Chateau Resort, Branson, MO Revamps Library Lounge

New Turtle Creek Casino & Hotel to Open June 17

W Austin Closes Financing and Begins Construction

Microtel Breaks Ground in Manchester, TN

Motel 6 Opens in Rome, GA

Marcus to Manage 7th Wave Water Park Resort, Warwick, RI

Hilton Opens Third Miami Hotel

Holiday Inn Offers Business Travelers “M.B.A.”

IHG Launches Virtual Innovation Hotel

US Department of Homeland Security Begins 10-Fingerprint Scans for Visitors

Dollars & Sense for SynXis Customers

Red Lion to Acquire Hotel in Denver

Rezidor Announces Radisson SAS Resort in Turkey

Hilton Topping Off First Purpose-built Timeshare in Manhattan

London Holiday Inn Improves Rewards for Regular Guests

Ramada Signs Agreement to Develop 17 Hotels in Eastern Canada

Outrigger Enterprises Group-Japan Sales division Names Marketing Manager

Outrigger Reef on the Beach Names GM

Fairmont Washingon, DC Appoints Angie Clifton Director Operations

Marcus to Manage 7th Wave Water Park Resort

Super 8 Revs Up with Pit Stop Challenge

Hilton Brings Waterfront Luxury to Dallas

Negative Perceptions and Foreign Press Define U.S. Entry

Cornell Hospitality Reports Win Industry Relevance 2008 Awards

Starwood Names Phil McAveety Chief Brand Officer

VIZERGY in Preferred Partnership with Priceline

Stark Appoints Jonathan Leet as VP

Harris Hosts Hard Hat Tours of Candlewood Columbia / Ft. Jackson

W Makes Euro Debut in Istanbul

Pearl River Names Lawrence Kovach New CFO

Brandstand Alarm Clock Designed with Guest in Mind

Choice Chooses the Best at 54th Annual Convention

Marcus to Manage Proposed Hawaiian Themed Resort

Red Lion Acquriring Fee Simple Interest Radisson Denver

HITEC 2008 Features Hottest Hospitality Technology Trends

Tropicana Issues Statement in Response to Senior Subordinated Noteholders

ATM Gets Underway

Carlson Signs 50+ New Properties in Q1

Swissôtel Opens Fourth in Turkey

Resorts and Hotels Rise on Pacific Coast of Mexico

Tavern on the Green Opening in San Francisco

Mario Ferraro Appointed GM of Hilton Molino Stucky, Venice

Judy Hendrick Joins Aimbridge as CFO

TIG Global Wins Three Summit Creative Awards

Tropicana Files for Chapter 11 Protection

Historic Scottish Hotel, Will be Managed by Hilton

Kimpton Interacts with Job Seekers

Michigan Lodging and Tourism Association Honors Eleven

Aimbridge Awards Properties, Personnel for Outstanding Performance

Konover and Waterford Announce Sheraton Renovation in Windsor Locks, CT

Harris to Open Candlewood Suites in Columbia, SC

ProHost Housekeeping System Selected for Westin Huntsville, AL

Pegasus Goes Green for FCm Travel

Starwood Names EVP and Chief HR Officer

New York Palace Appoints Two to Executive Positions

Alibbar's Passion Inspires AHIC Audience

Coakley & Williams Steps Up Expansion in 2008

Sustainability and Economy Top Topics Eighth Resort Conference

Westin National Harbor Opens

Davidson / Square Mile JV Acquires Tampa Sheraton

FIU School of H&T Management in Tianjin, China

M Resort, Appoints William Conn, VPHO

HEI Names Pradeep Bobba GM Sheraton Crystal City, Arlington, VA

AAA’s New International Summer Forecast

GVB’s Visitor Guide Goes Digital

Westin Announces Partnership with Nintendo

Fairmont Washington, D.C. Names Hubert Billod-Morel Director F&B

HREC Arranges Sale of Hampton Inn Wilkes-Barre, PA

Jones Lang LaSalle Announces Sale of Holiday Inn Bluefield, WVA

Baha Mar Signs to Manage Wyndham Nassau Resort

Corporate Housing Industry Experienced Growth in 2007

NYLO Will Build, Own and Operate Its Fifth Hotel

HEDNA and PhoCusWright Publish Small Meetings White Paper

David Taylor Joins New York Palace as ED, Marketing

Molinaro Koger Structures Sale of Residence Inn

Joseph F. Smith Named President of Alliance Hospitality

Harris Group Appoints Gail MacKenzie Corporate Director of Sales

Guam Links Up with AOL Travel

Thomas Foundation Names Carlson One of the 'Best Adoption-friendly' Workplaces in America

IHG Launches World’s First 'Green' Hotel

Cousens Leads Jumeirah Asia Pacific

ReServe Interactive Unveils New Brand Strategy

Technology, Customer Expectations, Environmental Issues Drive Decision Making

Sustainability Dominates WTTC Summit Discussions

Intercontinental Transparency Directive Announcement

Starwood Preferred Guest Program Takes Home 10 Freddie Awards

Kurt Furlong Joins CPC Hospitality as SVPS&M

Marriott Appoints Andrew Houghton as Area VP for Caribbean and Brazil

Ritz-Carlton, Sanya Opens in China

Election-themed Campaign Broadcast Delivers Knock Out Win

Millennium Creates a New Brand - Grand Millennium

Five Star Hotel in Zhuhai, China Raises Lexington Flag

Doubletree Opens Fayetteville, NC Property

Wynn Resorts Reports 1Q '08 Results

Outrigger Appoints Jennifer Cabasag Senior Sales Manager

Asia Pacific Slowly Wakes Up to Carbon-neutral Tourism

Best Facelift in Boca Raton

Discovery Makes National Geographic Traveler Stay List

NBTA: Colorado and Florida Put Aside Car Rental Tax Plans

Barcelo Crestline Appoints Two VPs

James Riker Named GM of Radisson Plaza-Warwick

IACC Holding First Conference in Europe


This Week's Issue...

Five Hot Tips on Designing Your Hotel Lobby

By Roger Hill, Chief Operating Officer, Gettys

Walking into a hotel lobby is like shaking the hand of someone you just met. It’s all about the first impression. Just like people, hotel lobbies embody distinct personalities. A lobby can be aloof, inviting, intimidating, or unbelievably cool. As an hotelier, you cannot stand by your front door greeting all the guests that make their way onto your property, but you can choreograph initial experiences by transforming your lobby into an oasis...

Effectively Understanding the Role of the Hotel Concierge

By Leigh Anne Dolecki, Chef Concierge, Campton Place Hotel

The word concierge actually dates back to mid 17th century Europe, when hosts, usually of a lavish property or castle, provided a servant whose primary responsibility was attending to the comfort of their traveling guests. This servant eventually catered to the every whim and wish of visiting nobles; they held a very important position in the household, and often kept the household keys. Eventually hotel concierges began to appear in the finest hotels of Switzerland and France, expanding on the value of the “guest service” begun in those royal households. It wasn’t until the mid 1970s that American hotels began to add the position of concierge to their staff, providing their guests with the impeccable guest service that they have come to enjoy in Europe ...

Keys to Reaching the Mature Segment: The 1st Hump in Your Hotel’s Generational Marketing

By Bonnie J. Knutson, Professor, The School of Hospitality Business, Broad College of Business, Michigan State University

For any hotel, generational marketing is a strategic business perspective that studies the effects of age cohorts on marketing decisions. So in this article, the first of a four-part 2008 series, we will look at the first “hump” of a hotel’s four-humped customer camel – the Matures or Silent generation. In subsequent articles, we’ll look at the 76+ million Baby Boomer group, the infamous Generation X, and the generation that will be filling your hotel’s coffers in the coming years – the Y or Millennial generation. So just who are the Matures? And how can you best reach them ...

Five Little Things that Make A BIG Difference in Spa Customer Service

By Gary Henkin, President, WTS International, Inc. and Kate Mearns, Executive Spa Director, WTS International

In today’s highly competitive hospitality environment, an inviting spa can create a truly memorable guest experience. To that end, there are any number of “small items” that can make a big difference in how your spa is perceived by both a guest and non-guest population. These areas include several basic initiatives with your staff and with the guest that will assist in providing impeccable guest service while energizing the spa...

Measuring Public Relations Success — A Guide to Understanding the Return-on-Investment

By Gini Dietrich, Chief Executive Officer, Arment Dietrich, Inc.

Raising awareness of and gaining additional exposure for your property is one thing. Being able to prove the efforts behind such an increase in market visibility and occupancy is a direct result of a public relations campaign is quite another. The difference lies in identifying and tracking the effect of a public relations campaign on your business, and the biggest factor is measurement. Public relations is a powerful tool in the hospitality industry. From establishing or repositioning a brand to drawing attention to a hotel opening or the addition of a new amenity, public relations can be one of the most value and credible communications tools around. Not only can a well-executed public relations program raise awareness, but it also can be a highly influential force with current and potential guests ...

The Architectural Attraction: How Great Architecture Attracts Tourism

By John Poimiroo, Principal, Poimiroo & Partners

Within the past decade, many of the nation’s leading museums and concert halls have hired starchitects the likes of Gehry, Calatrava, Libeskind, and Taniguchi to create singularly stunning structures that, like massive titanium magnets, attract visitors to them. So, too, hoteliers are renovating landmark buildings in major cities into new use as signature hotels. Branded destinations are exporting their architectural concepts abroad...