New Products & Services

Mobile Housekeeping & Maintenance Touch System is Changing the Hospitality Industry

The latest Stark Service Solutions software solution is extremely inexpensive and helps hotels to be more efficient in managing both cleanliness and maintenance

SCOTTSDALE, AZ - November 4, 2011 - Stark Service Solutions, LLC, the leading customer service training and technology provider to the hospitality industry, announces today the overwhelming success of their Housekeeping PM Touch System™ Module for hotels worldwide. As the industry welcomes some signs of recovery, hotels globally really need to intensify their focus on both product and service in order to increase their customer retention and online reputation. This fact was highlighted by J.D. Power and Associates, as quoted from their October 27, 2011 press release: Overall Satisfaction with Hotel Brands in Europe Declines across All Areas of the Guest Experience, ““As guests have been coming back, so have their expectations,” said Stuart Greif, vice president and general manager of the global travel and hospitality practice at J.D. Power and Associates. “Hoteliers, like many businesses, are feeling the strain of trying to maintain lower cost structures until they see more sustainable levels of demand. There is danger, however, in allowing their product and service to continue to deteriorate. It is critically important that hoteliers focus on improving the guest experience. If not, they risk losing customers, market share and financial viability.””

Stark’s software, Housekeeping PM Touch System™ Module is extremely inexpensive and helps hotels to be more efficient in managing both cleaning and maintenance calendars. From a time perspective, it is tremendously effective and significantly reduces the amount of time it takes to complete maintenance and housekeeping tasks. From the product perspective, hotels are experiencing rapid and substantial improvements in quality assurance ratings. “Owners need the right tools to protect their investment without increasing overhead. Meanwhile, the staff needs the right tools to do their jobs well. This software solution meets everyone’s needs.” -Comments Naomi Stark, President, Stark Service Solutions, LLC.

Hotels representing all brands, markets, and sizes have experienced customer loyalty retention and growth from Stark’s programs. These programs are built on five-star, five-diamond hospitality standards and integrated with current technology. “We are delighted that our international client portfolio is expanding at such a significant rate. This is due to the direct impact our products have on guest satisfaction and loyalty through continual process and performance advancement. In fact, we have been awarded for two consecutive years, the exclusive MD Preferred Service Award by the Medical Industry’s MD Preferred Services. The quality and level of this product exceeds the stringent levels set for hospitals and medical practices.” -Comments Stark.

Steve Wahrlich, Owner/Operator of the Best Western PLUS ClockTower Inn, and the 2011 winner of the Stars of the Industry Technology Innovator Award by the American Hotel & Lodging Association, comments, “Our guest’s experience is our priority, and our pride is in exceeding their expectations. Our dedicated team works diligently to maintain and care for our property. Deep cleaning and preventative maintenance schedules demand accuracy. However, our people’s valuable time can’t be spent on manual tracking. We were thrilled to implement the Housekeeping PM Touch System™ Module along with iPads in our Housekeeping & Maintenance departments. It’s just the solution we’ve been looking for.”

The Housekeeping & PM Touch System™ Module is the easiest software to train, use, and access. The System is accessed from the web and can be used on any desktop or mobile device, such as a Tab, iPad, Blackberry, and iPhone. Its affordability and flexibility make it a logical solution for hotels to implement immediately.

About Stark Service Solutions

For a decade, Stark Service Solutions, LLC, has been delivering unparalleled customer service enhancement products to the hospitality industry. Stark’s uniquely designed programs are established on a foundation of five-star, five-diamond hospitality service standards and integrated with current technology. Recognized by the Medical Community two consecutive years, Stark is the national exclusive MD Preferred Service Award recipient for outstanding Technology and Training Services for the hospitality industry. This privately owned and operated company is built upon a distinctively personalized approach to the hospitality business. For additional information contact Keith Williams, Executive Vice President by calling 480.415.1161 or by emailing kwilliams@starkservicesolutions.com . Visit the web site www.starkservicesolutions.com .

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