Appointments & Promotions

HRI Lodging Names Paul Gibson GM of Crowne Plaza San Marcos Golf Resort in Chandler, AZ

NEW ORLEANS, LA - February 26, 2014 - Veteran Phoenix-area hospitality executive Paul Gibson has been appointed general manager of Crowne PlazaŽ San Marcos Golf Resort in Chandler, Arizona, announced Gary Gutierrez, president of HRI Lodging, which assumed management of the historic resort earlier this year.

Gibson worked for Interstate Hotels and Resorts for the past 15 years, first as the area general manager of the Crowne PlazaŽ Phoenix North and most recently as the general manager of the Phoenix Airport Hilton. Under Gibson's direction, the Crowne PlazaŽ Phoenix North won the 1999 IHG Service Award of Excellence and the 2001 Interstate Quality Excellence Award..

Previously, Gibson worked 19 years for Richfield Hotel Management as a general manager of several of the company's properties, including the Fourwinds Resort and Marina in Bloomington, Indiana, one of the country's largest inland marinas, with more than 1,000 boat slips. The resort was awarded "Best Family Resort" by Better Homes and Gardens and won the Best of Bloomington Award during Gibson's tenure as general manager.

He also worked three years for Servico Hotel Management Company and was awarded the company's 1996 General Manager Gold Medal Award. His career included assignments in some of the nation's most popular resort markets, including Catalina Island, Palm Springs and Hilton Head Island.

"Paul is exactly the type of hospitality executive who fits the HRI Lodging profile; he is absolutely committed to the highest standards of service and quality," Gutierrez said. "He has established a track record of success at every post he has taken for more than a quarter of a century," Gutierrez added.

A native of Bloomington, Indiana, Gibson served as president of the Indiana Hotel and Motel Association and was president of the Bloomington-Monroe County Visitors and Convention Bureau.

About HRI Lodging

HRI Lodging, LLC (HRIL) is one of the 50 largest hotel management companies in the U.S. with a current portfolio of 17 hotels and resorts spanning the continental U.S. By building alliances with major domestic and international investment firms, the organization pursues a dual mode growth strategy of managing independent, boutique properties as well as partnering with industry leading brands, including Marriott, Hilton, Hyatt, Starwood and Intercontinental Hotel Group. HRI Lodging is the hotel management division of New Orleans-based HRI Properties, a full-service real estate development company and a national leader in the adaptive reuse of historic structures. HRI's mission is: Revitalizing Cities by Creating Diverse, Vibrant and Sustainable Communities.

About Crowne PlazaŽ Hotels & Resorts

Part of the IHG global portfolio, the Crowne PlazaŽ Hotels & Resorts brand is a dynamic upscale hotel brand located in nearly 65 countries around the world in major urban centers, gateway cities and resort destinations. As the fourth largest upscale full-service hotel brand in the world and one of the fastest growing, the Crowne Plaza brand has a solid foundation for future growth. The portfolio has doubled since 2003 to nearly 400 hotels, and the global pipeline has increased fourfold to nearly 100 hotels. At Crowne Plaza hotels, we help our guests feel energized and productive, with 24-hour business services, wireless Internet access in the lobby, and fitness and leisure facilities. Our Sleep AdvantageŽ program ensures our guests get a great night's sleep to power through their day. For reservations at Crowne Plaza properties, visit www.crowneplaza.com or call 1-800-2CROWNE. Connect with us on Twitter: www.twitter.com/crowneplaza or Facebook: www.Facebook.com/crowneplaza.

Coming Up In The January Online Hotel Business Review


Feature Focus
Mobile Technology: The Game Has Changed Forever
Consider these astounding numbers - it is forecast that in 2016 there will be 196 million smart phone users in North America alone. Worldwide the number of users is expected to surpass 2 Billion. According to hotel internet marketing firm HeBs Digital, currently more than 21% of online bookings and nearly 19% of room nights are generated from mobile devices (smart phones and tablets), while 45% of web visitors and nearly 40% of page views originate from them as well. Consumers are also increasingly using their smart phones for search queries, with more Google searches taking place on mobile devices than on computers in 10 countries, including the U.S. and Japan. Advances in mobile technology have changed the game forever and for hotels, that means having a mobile strategy is now as critical and necessary as having an Internet presence. Hotels must engage guests/travelers on their mobile devices and to add value to their experience. Mobile check-in, mobile payment options and mobile SmartKeys are quickly becoming commonplace features, as is the capacity for guests to place requests for all hotel services directly from their mobile device from anywhere on the property. In addition, some larger chains are creating their own apps which serve to enhance other facets of their operations - marketing, branding, cross-selling and impulse buying - all of which contribute to increased revenue and guest satisfaction. Still other companies are experimenting with the potential uses of wearable technology and the possibilities of geo-targeting promotions. The January Hotel Business Review will explore what some hotels are doing to maximize their opportunities in this mobile space, and will report on the solutions that are proving to be most beneficial for both companies and their guests.