Appointments & Promotions

HRI Lodging Names Paul Gibson GM of Crowne Plaza San Marcos Golf Resort in Chandler, AZ

NEW ORLEANS, LA - February 26, 2014 - Veteran Phoenix-area hospitality executive Paul Gibson has been appointed general manager of Crowne PlazaŽ San Marcos Golf Resort in Chandler, Arizona, announced Gary Gutierrez, president of HRI Lodging, which assumed management of the historic resort earlier this year.

Gibson worked for Interstate Hotels and Resorts for the past 15 years, first as the area general manager of the Crowne PlazaŽ Phoenix North and most recently as the general manager of the Phoenix Airport Hilton. Under Gibson's direction, the Crowne PlazaŽ Phoenix North won the 1999 IHG Service Award of Excellence and the 2001 Interstate Quality Excellence Award..

Previously, Gibson worked 19 years for Richfield Hotel Management as a general manager of several of the company's properties, including the Fourwinds Resort and Marina in Bloomington, Indiana, one of the country's largest inland marinas, with more than 1,000 boat slips. The resort was awarded "Best Family Resort" by Better Homes and Gardens and won the Best of Bloomington Award during Gibson's tenure as general manager.

He also worked three years for Servico Hotel Management Company and was awarded the company's 1996 General Manager Gold Medal Award. His career included assignments in some of the nation's most popular resort markets, including Catalina Island, Palm Springs and Hilton Head Island.

"Paul is exactly the type of hospitality executive who fits the HRI Lodging profile; he is absolutely committed to the highest standards of service and quality," Gutierrez said. "He has established a track record of success at every post he has taken for more than a quarter of a century," Gutierrez added.

A native of Bloomington, Indiana, Gibson served as president of the Indiana Hotel and Motel Association and was president of the Bloomington-Monroe County Visitors and Convention Bureau.

About HRI Lodging

HRI Lodging, LLC (HRIL) is one of the 50 largest hotel management companies in the U.S. with a current portfolio of 17 hotels and resorts spanning the continental U.S. By building alliances with major domestic and international investment firms, the organization pursues a dual mode growth strategy of managing independent, boutique properties as well as partnering with industry leading brands, including Marriott, Hilton, Hyatt, Starwood and Intercontinental Hotel Group. HRI Lodging is the hotel management division of New Orleans-based HRI Properties, a full-service real estate development company and a national leader in the adaptive reuse of historic structures. HRI's mission is: Revitalizing Cities by Creating Diverse, Vibrant and Sustainable Communities.

About Crowne PlazaŽ Hotels & Resorts

Part of the IHG global portfolio, the Crowne PlazaŽ Hotels & Resorts brand is a dynamic upscale hotel brand located in nearly 65 countries around the world in major urban centers, gateway cities and resort destinations. As the fourth largest upscale full-service hotel brand in the world and one of the fastest growing, the Crowne Plaza brand has a solid foundation for future growth. The portfolio has doubled since 2003 to nearly 400 hotels, and the global pipeline has increased fourfold to nearly 100 hotels. At Crowne Plaza hotels, we help our guests feel energized and productive, with 24-hour business services, wireless Internet access in the lobby, and fitness and leisure facilities. Our Sleep AdvantageŽ program ensures our guests get a great night's sleep to power through their day. For reservations at Crowne Plaza properties, visit www.crowneplaza.com or call 1-800-2CROWNE. Connect with us on Twitter: www.twitter.com/crowneplaza or Facebook: www.Facebook.com/crowneplaza.

Coming Up In The March Online Hotel Business Review


Feature Focus
Human Resources: Strategies to Find and Keep the Best Employees
The hotel industry is notoriously rife with employee issues and human resource professionals are typically charged with the task of solving them. These issues can often seem daunting, given the myriad of problems HR departments encounter every day. Increasingly, issues such as workplace violence, workplace safety, workforce diversity, drug and alcohol abuse, labor shortages, inter-departmental conflicts, and compliance with all legal, employment and government regulations have become more prevalent in recent years. However, according to a recent survey, the biggest challenges human resource professionals face involves recruiting, training, retaining and rewarding employees. More than one-half (59%) of HR professionals believe that recruiting, training and rewarding their best employees, and developing the next generation of corporate leaders, will be their greatest challenges. About one-third (34%) predict the challenges will be creating a corporate culture that attracts the best employees, and finding people with the specialized skills the organization requires. Of course, all of these efforts are part of a strategy to reduce employee turnover - an issue that continues to plague the industry. An average hotel spends 33 percent of its revenues on labor costs, but employee turnover in the industry can be as high as 31 percent. A high rate of turnover dramatically disrupts operations and profitability, and it falls to HR professionals to address and resolve this area of concern. The March Hotel Business Review will document some of the biggest challenges HR professionals are currently facing, and will report on some of the best practices they are employing to achieve their goals.