Acquisitions & Hotel Openings

Under Development in Bosnia & Herzegovina, 130-key Courtyard by Marriott Sarajevo to Open Mid-2015

Will Operate Under a Franchise Agreement with Lake d.o.o. and Interstate Hotels & Resorts

London, UK - July 11, 2014 – Courtyard by Marriott, a Marriott International brand designed especially to address the needs of business travellers, plans to open its first hotel in Bosnia and Herzegovina next year. The 130-room Courtyard by Marriott Sarajevo is expected to open in mid-2015 and will operate under a franchise agreement with Lake d.o.o. and Interstate Hotels & Resorts. The hotel will be the second Marriott International property in Bosnia and Herzegovina after the Residence Inn Sarajevo, which will open in early 2015.

Courtyard Sarajevo will feature the brand's refreshing new European design created to provide business travellers with comfortable and stylish surroundings, integrated technology to promote productivity and 24-hour access to food and drink. The hotel will offer spacious guestrooms with clean lines, an energising Mediterranean colour palette and contemporary, locally inspired furnishings. Multiple, accessible outlets and free high-speed internet will make plugging in and working seamless and easy.

The spacious lobby area will provide free Wi-Fi, flexible seating for working, meeting and socialising and an interactive GoBoard® screen displaying the latest news, weather and local information. A 24-hour market and Bistro restaurant offer a range of meals, snacks and drinks throughout the day. A conference room, two meeting rooms and a fitness centre complete the hotel facilities.

Courtyard Sarajevo will be located in the city centre with the restaurants, cafes and shops in the attractive old city just ten minutes walking distance via a pedestrian bridge over the Miljacka River. A number of embassies and the Sports and Expo Center, "Center Skenderija", are located nearby making the hotel an ideal base for business travellers.

After recently celebrating its 30th anniversary and now with almost 1000 hotels, Courtyard by Marriott is the 12th largest global hotel brand*. This year saw the high profile and much acclaimed launch of Courtyard and Residence Inn by Marriott New York Manhattan/Central Park - the tallest hotel in North America. For more information, visit www.courtyard.com

Courtyard Sarajevo guests will be able to earn points for their stay towards free holidays, flights, room nights and more through Marriott Rewards, an award-winning frequent traveller programme with over 45 million members worldwide offering exclusive membership privileges across 16 brands, 3,800 destinations and 72 countries.

*source MKG Hospitality

About Courtyard by Marriott

Courtyard by Marriott offers a refreshing environment that helps guests stay connected, productive and balanced. Intuitive services and design accommodate guests'needs for choice and control. With more than 950 locations in 38 countries and territories, Courtyard hotels participate in the award-winning Marriott Rewards®frequent travel program that allows members to earn hotel points or airline miles for every dollar spent during each stay.

Visit Marriott International, Inc. (NASDAQ: MAR) for company information. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.