Business & Finance

Kokua Hospitality Grows Portfolio with Addition of the Courtyard by Marriott Long Beach Airport

CHICAGO, IL. OCTOBER 19, 2015 – Kokua Hospitality, LLC, a hotel management firm based in Chicago, today announced the addition of the Courtyard by Marriot Long Beach Airport, a LEED-certified, 159-room hotel, to their management portfolio. This marks the second California-based hotel managed by Kokua Hospitality.

"We are thrilled to expand further into the California market," stated Phil Tufano, Chief Operating Officer of Kokua Hospitality. "With the hotel's beautiful surroundings and access to the vibrant city, we believe this property is a perfect location for business and leisure travelers and look forward to inviting guests in."

Ideally located in the Douglas Park District, the property, which opened in 2013, showcases a contemporary design with modern and spacious guest rooms, the latest state-of-the-art amenities, Bistro - a casual restaurant, and more than 2000 sq. ft. of flexible meeting spaces that provide user friendly technology and complimentary Wi-Fi. Guests can also enjoy a fully equipped fitness center, an outdoor pool, and whirlpool or drive short distances to several area attractions, such as Disneyland, the Pike, downtown Long Beach, and more.

As the manager of the property, Kokua Hospitality will continue enhancing the hotel's customer service and consumer satisfaction. To learn more, please visit KokuaHospitality.com.

About Kokua Hospitality, LLC

Kokua Hospitality, LLC is an independent hotel management firm founded in Chicago with the mandate to become the operator of choice for strategic institutional and select private lodging investors by producing superior results as turnaround specialists. Created by veteran lodging investment and management experts to appeal to an investor's sensibility, Kokua Hospitality blends best-in-class operating practices with an owner's DNA. Kokua Hospitality manages a growing portfolio of hotels and resorts nationwide. For more information on Kokua Hospitality, please visit KokuaHospitality.com.

Contact:
Karla Ikpi
karla@wagstaffworldwide.com
(312) 943-6900

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.