Business & Finance

Pier House Resort & Spa Recognized as Hotel of the Year by Remington Hotels for Second Consecutive Year

KEY WEST, FL. March 20, 2017 – Pier House Resort & Spa, an adventurous haven presenting classic Key West charm with a storied past, is pleased to announce their recognition by Remington Hotels as ‘Hotel of the Year.’ Selected from the 90 hotels within Remington Hotels’ portfolio, this is the second consecutive year that Pier House Resort & Spa has been recognized with this prestigious acclaim.

“We are honored and humbled by this recognition and are so grateful to Remington Hotels for selecting us as ‘Hotel of the Year’ for the second year in a row,” said Joe Dantoni, vice president and general manager of Pier House Resort & Spa. “This award means so much to the entire team, who strives to provide the highest quality experience for our guests each and every day.”

Recently named a top luxury hotel in Key West by U.S. News & World Report, Pier House Resort & Spa has been an icon of the Florida Keys for nearly 40 years. Offering 119 guest rooms and 23 suites, an award-winning spa, three dining options and event and meeting space, the resort boasts a private, white-sand beach with stunning views. Home to the legendary Chart Room, known as a famed dive bar with hundreds of stories like Mel Fisher planning his treasure hunt in the historic watering hole, Pier House Resort & Spa provides genuine guest service among lush tropical gardens.

As the management company of Pier House Resort & Spa, Remington is a dynamic, growing, independent hotel management company that provides top quality service and expertise in three unique areas of project management, property management and condominium hotel management. Founded in 1968, the hospitality group has grown into a premier service provider and today manages over 90 hotels in 27 states across 16 different brands, as well as several luxury and independently flagged hotels. For more information, call (972)-980-2700 or visit www.remingtonhotels.com.

For more information about Pier House Resort & Spa, call (305) 296-4600. For more resort happenings and special offers, follow Pier House on Facebook and Twitter.

Coming Up In The June Online Hotel Business Review




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Feature Focus
Sales & Marketing: Who Owns the Guest?
Hotels and OTAs are, by necessity, joined at the hip and locked in a symbiotic relationship that is uneasy at best. Hotels require the marketing presence that OTAs offer and of course, OTAs guest’s email when it sends guest information to a hotel, effectively allowing OTAs to maintain “ownership” of the guest. Without ready access to guest need hotel product to offer their online customers. But recently, several OTAs have decided to no longer share a data, hotels are severely constrained from marketing directly to a guest which allows them to capture repeat business – the lowest cost and highest value travelers. Hotels also require this data to effectively market to previous guests, so ownership of this data will be a significant factor as hotels and OTAs move forward. Another issue is the increasing shift to mobile travel bookings. Mobile will account for more than half of all online travel bookings next year, and 78.6% of them will use their smartphone to make those reservations. As a result, hotels must have a robust mobile marketing plan in place, which means responsive design, one-click booking, and location technology. Another important mobile marketing element is a “Click-to-Call” feature. According to a recent Google survey, 68% of hotel guests report that it is extremely/very important to be able to call a hotel during the purchase phase, and 58% are very likely to call a hotel if the capability is available in a smartphone search. The June Hotel Business Review will report on some of these issues and strategies, and examine how some sales and marketing professionals are integrating them into their operations.