Business & Finance

Pier House Resort & Spa Recognized as Hotel of the Year by Remington Hotels for Second Consecutive Year

KEY WEST, FL. March 20, 2017 – Pier House Resort & Spa, an adventurous haven presenting classic Key West charm with a storied past, is pleased to announce their recognition by Remington Hotels as ‘Hotel of the Year.’ Selected from the 90 hotels within Remington Hotels’ portfolio, this is the second consecutive year that Pier House Resort & Spa has been recognized with this prestigious acclaim.

“We are honored and humbled by this recognition and are so grateful to Remington Hotels for selecting us as ‘Hotel of the Year’ for the second year in a row,” said Joe Dantoni, vice president and general manager of Pier House Resort & Spa. “This award means so much to the entire team, who strives to provide the highest quality experience for our guests each and every day.”

Recently named a top luxury hotel in Key West by U.S. News & World Report, Pier House Resort & Spa has been an icon of the Florida Keys for nearly 40 years. Offering 119 guest rooms and 23 suites, an award-winning spa, three dining options and event and meeting space, the resort boasts a private, white-sand beach with stunning views. Home to the legendary Chart Room, known as a famed dive bar with hundreds of stories like Mel Fisher planning his treasure hunt in the historic watering hole, Pier House Resort & Spa provides genuine guest service among lush tropical gardens.

As the management company of Pier House Resort & Spa, Remington is a dynamic, growing, independent hotel management company that provides top quality service and expertise in three unique areas of project management, property management and condominium hotel management. Founded in 1968, the hospitality group has grown into a premier service provider and today manages over 90 hotels in 27 states across 16 different brands, as well as several luxury and independently flagged hotels. For more information, call (972)-980-2700 or visit www.remingtonhotels.com.

For more information about Pier House Resort & Spa, call (305) 296-4600. For more resort happenings and special offers, follow Pier House on Facebook and Twitter.

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.