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Marc Brugger Appointed Managing Director of Rosewood Hong Kong

HONG KONG, CN. March 20, 2017 - Marc C. Brugger has been appointed managing director for Rosewood Hong Kong which is scheduled to open in 2018. Mr. Brugger is responsible for assembling the opening team with whom he will manage the ultra-luxury Rosewood Hotels & Resorts® property, comprised of 398 hotel guestrooms and 199 Rosewood Residences, located on Salisbury Road in Tsim Sha Tsui. Rosewood Hong Kong will occupy 27 floors of a multi-use tower whose distinct form and glowing crown on the Victoria Harbour waterfront is destined to become an instantly recognizable landmark on the famous skyline.

Most recently, as managing director of Rosewood Beijing, Mr. Brugger successfully opened the first Rosewood Hotels & Resorts® property in Asia in 2014, which garnered accolades including placements on the 2016 and 2017 Gold Lists in Conde Nast Traveler (US) and 2015 Best New Hotel It List in Travel + Leisure (US.)

His 25 years of luxury hotel management experience has included roles as vice president of Crown Towers Hotel & Casino Macau, vice president VIP gaming services for City of Dreams Casino Macau and vice president hotel and food and beverage at Altira Hotel & Casino Macau. Previously, Mr. Brugger was director of food and beverage for Four Seasons Hotel Dublin. His former nine years with Hyatt International included food and beverage management positions at Park Hyatt Goa and Grand Hyatt Hong Kong, with additional postings in Mexico and Malaysia.

A Swiss native, Mr. Brugger speaks five languages. He acquired an executive MBA from Ivey Business School at Western University and graduated with a bachelor of science degree in international hospitality management from Ecole Hôtelière de Lausanne in Switzerland.

About Rosewood Hong Kong

Opening 2018, the 398-room Rosewood Hong Kong will be located at a prime Victoria Harbour waterfront location at the former New World Centre on Salisbury Road in Tsim Sha Tsui. The ultra-luxury hotel will occupy 27 floors of a multi-use tower, destined to become a landmark on the world-famous skyline. Eight restaurants and lounges will be complemented by recreational facilities including Asaya, Rosewood’s holistic wellness concept, as well as a fitness center and swimming pool. The Manor Club executive lounge will provide exclusive privileges while The Pavilion, the brand’s signature residential-style meeting and function space, will host corporate events, conferences and social celebrations. Also on offer will be 199 luxury Rosewood Residences for guests choosing longer stays with a dedicated lounge, indoor swimming pool and fitness center along with special services and amenities.

About Rosewood Hotels & Resorts

Rosewood Hotels & Resorts® manages 18 one-of-a-kind luxury properties in 11 countries, with 18 new hotels under development. Each Rosewood hotel embraces the brand’s A Sense of Place® philosophy to reflect the individual location’s history, culture and sensibilities. The Rosewood collection includes some of the world’s most legendary hotels and resorts, including The Carlyle, A Rosewood Hotel in New York, Rosewood Mansion on Turtle Creek in Dallas and Hôtel de Crillon, A Rosewood Hotel in Paris, as well as new classics such as Rosewood Beijing. Rosewood Hotels & Resorts targets to double its number of hotels in operation by 2020.

Contact:
Charlotte Goodman
cgoodman@nikecomm.com
646 654 3413

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.