Acquisitions & Hotel Openings

Interstate Hotels and Resorts Opens New 136-Room Courtyard by Marriott in Downtown Santa Monica, California

SANTA MONICA, CA. March 20, 2017 – Courtyard by Marriott Santa Monica is scheduled to open its doors in Santa Monica today. Featuring a prime location in the heart of downtown Santa Monica, the new hotel is steps from the iconic Santa Monica Pier and Beach, Third Street Promenade and Santa Monica Place for guests to enjoy world-class dining, shopping and entertainment. This 136-room Courtyard hotel will operate as a Marriott franchise, managed by Interstate Hotels and Resorts of Arlington, Virginia.

With innovative lobby space as well as Courtyard’s latest contemporary room design, the new hotel provides flexibility and choices that allow guests to optimize and elevate their travel experience. All guestrooms feature high ceilings and beach-themed décor unique to Santa Monica through art selections, wall paper design and wood-plank floors. Courtyard constantly researches trends and evolves to meet the changing needs of its guests. The latest room design with hybrid zones for working, sleeping, relaxing and getting ready allows guests to make the most of their stay.

The new Metro Expo train, adjacent to the hotel, takes guests to corporate areas of “Silicon Beach”, The Water Garden and Colorado Center, Hospitals, Museums in Exposition Park near the University of Southern California, and over to Downtown LA to experience professional sports, concerts and events at the LA Convention Center and LA Live. Or travel via bike on the many dedicated bicycle paths in town and the famous beach-front path up to beautiful Malibu Beach and south to eclectic Venice Beach-no car necessary!

“From day one, Courtyard has prided itself as a brand that listens to business travelers,” said Callette Nielsen, vice president and global brand manager, Courtyard. “Today’s technology has changed how people travel. Our guests want a room that has purpose and flexibility that enables a seamless transition between relaxing and working. Courtyard is designed to offer them a relaxing and functional space to work the way they want to, when they want to.”

The new design is intuitive and thoughtful, offering flexible yet comfortable spaces that enable technology. Guest rooms also features a light desk on wheels, allowing guests to work from anywhere in the room. Complimentary Wi-Fi access throughout the guest rooms and public areas, including the outdoor pool and spa and state-of-the art fitness center help guests stay connected while they work or relax at the hotel.

The Courtyard Santa Monica also offers the Refreshing Business lobby environment, where guests can enjoy an open and bright area outside of their rooms. Along with media pods, complimentary Wi-Fi and a variety of seating zones, the redefined space is ideal for everything from pop-up meetings to social gatherings. The hotel features Waterman’s, an on-site restaurant that offers a variety of breakfast options and Starbucks beverages in the morning and adds wine, beer and light food options in the evenings.

Throughout the hotel, guests can connect with ample electrical outlets. The business library features several computer terminals, along with a printer and separate computer stations dedicated solely to printing airline boarding passes and checking flight status.

The Courtyard Santa Monica features a second story pool and deck which offers a unique indoor, outdoor experience, allowing guests to be a part of the Santa Monica action, from above. Additional amenities include a state-of-the-art fitness center, a valet parking garage, bike rentals and guest laundry, and two meeting rooms with 1,376 square feet of flexible meeting space.

About Courtyard by Marriott

Courtyard by Marriott offers a refreshing environment that helps guests stay connected, productive and balanced. Intuitive services and design accommodate guests’ needs for choice and control. With more than 1,000 locations in 38 countries and territories, Courtyard hotels participate in the award-winning Marriott Rewards® frequent travel program that allows members to earn hotel points or airline miles for every dollar spent during each stay. For more information or reservations, contact the Courtyard Santa Monica directly at 310-394-1700, call the Courtyard toll-free number at 800-321-2211, visit http://www.marriott.com/hotels/travel/laxmo-courtyard-santa-monica, become a fan at www.facebook.com/courtyardSM/ or follow Courtyard at www.twitter.com/courtyardhotels.

About Marriott

Visit Marriott International, Inc. (NASDAQ: MAR) for company information. For more information or reservations, please visit our website at www.marriott.com, and for the latest company news, visit www.marriottnewscenter.com.

Contact:
Billy Dye
General Manager
Courtyard Santa Monica
310-394-1700

Danielle Mileno
Danielle.Mileno@marriott.com
646-768-2762

Coming Up In The April Online Hotel Business Review




Feature Focus
Guest Service: The Personalized Experience
In the not-too-distant future, when guests arrive at a hotel, they will check themselves in using a kiosk in the lobby, by- passing a stop at the front desk. When they call room service to order food, it will be from a hotel mobile tablet, practically eliminating any contact with friendly service people. Though these inevitable developments will likely result in delivered to their door by a robot. When they visit a restaurant, their orders will be placed and the bill will be paid some staff reduction, there is a silver lining – all the remaining hotel staff can be laser-focused on providing guests with the best possible service available. And for most guests, that means being the beneficiary of a personalized experience from the hotel. According to a recent Yahoo survey, 78 percent of hotel guests expressed a desire for some kind of personalization. They are seeking services that not only make them feel welcomed, but valued, and cause them to feel good about themselves. Hotels must strive to establish an emotional bond with their guests, the kind of bond that creates guest loyalty and brings them back time and again. But providing personalized service is more than knowing your guests by name. It’s leaving a bottle of wine in the room of a couple celebrating their anniversary, or knowing which guest enjoys having a fresh cup of coffee brought to their room as part of a wake-up call. It’s the small, thoughtful, personal gestures that matter most and produce the greatest effect. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.