The Cordish Companies Names Sally Ross Director Of Sales & Marketing For Live! Lofts Hotel

HANOVER, MD. March 20, 2017 - The Cordish Companies today announced a key appointment to the new LIVE! LOFTS hotel in Hanover, Maryland, naming SALLY ROSS as Director of Sales & Marketing.

In this role, Ms. Ross will be responsible for setting the overall strategic direction of Sales initiatives with a focus on maximizing hotel revenues; establishing key business partnerships and elevating brand awareness in the region.

Ms. Ross brings more than 15 years of local sales experience to the Live! team, previously working at the Baltimore Convention Center, Days Inn Inner Harbor, Aloft BWI, and most recently the Westin and Sheraton BWI, where she was the hotel's Complex Director of Business Transient. Ms. Ross studied Business Administration from Salisbury University in Salisbury, Maryland.

Live! Lofts is a newly-acquired hotel property in Hanover, MD, centrally located minutes from Live! Casino & Hotel, Arundel Mills, Baltimore, Annapolis and Washington, DC. A $3 million renovation is underway to transform Live! Lofts into a chic, first-class boutique hotel that will unveil a new look in Summer 2017.

For reservations and information about Live! Lofts, visit

About Live! Lofts

Live! Lofts, the newest name in hospitality from one of the leading development firms in the country - The Cordish Companies - will be born from a newly-acquired hotel property located at 7491 New Ridge Road, in Hanover, MD, just minutes away from Live! Casino & Hotel and the BWI Airport. In early 2017, the property will undergo an extensive $3M renovation project and be transformed into a boutique hotel of eclectic elegance, featuring the first-class accommodations, amenities, service levels and decor synonymous with the Live! brand nationwide. The 11-story hotel complex currently features 250 rooms, including over 100 suites; complete with comfortable accommodations, complimentary wired and Wi-Fi high speed Internet access, HD LCD televisions, and MP3 alarm clocks; as well as laundry and dry cleaning services; a heated indoor pool and jet spa, with an adjacent outdoor patio with two gas grills; and an on-site ATM. Hotel guests can relax and enjoy cocktails in The Lounge; dine in the Loft Grill, featuring breakfast and dinner menus; or order from room service. Enjoy 24-hour amenities including a complimentary business center; a fully-equipped fitness center; "The Pantry" convenience mart; and complimentary shuttle transportation to/from Live! Casino, BWI Airport, Amtrak, Light Rail, Marc train stations, and Arundel Mills Mall. Approximately 3,400-square-feet of meeting and banquet space is also available for custom meetings and events. Free parking. Live! Lofts is owned and operated by The Cordish Companies. For reservations, call 443-445-2929.

About The Cordish Companies

The Cordish Companies' origins date back to 1910 and encompass four generations of privately-held, family ownership. During the past ten decades, The Cordish Companies has grown into a global leader in Commercial Real Estate; Coworking Spaces; Entertainment Districts; Gaming; Hotels; International Development; Private Equity; Residential; Restaurants; and Sports-Anchored Developments. One of the largest and most respected developers in the world, The Cordish Companies has been awarded an unprecedented seven Urban Land Institute Awards for Excellence for public-private developments that are of unique significance to the cities in which they are located. Prime examples are The Cordish Companies' prominent role in the redevelopment of Baltimore's world famous Inner Harbor; Philadelphia, PA; Atlantic City, NJ; Charleston, SC; Houston, TX; Louisville, KY; Kansas City, MO and St. Louis, MO. In addition, The Cordish Companies has developed and operates multiple highly acclaimed entertainment destinations throughout the United States which welcome over 50 million visitors per year and are the most visited destinations in their respective regions. Over the generations, The Cordish Companies has remained true to the family's core values of quality, entrepreneurial spirit, long-term personal relationships and integrity. As a testimony to the long-term vision of its family leadership, The Cordish Companies still owns and manages virtually every business it has created. For more information visit or follow us on Twitter. "The Cordish Companies," "The Cordish Company" and "Cordish" are trademarks used under license by independent corporations, legal liability companies and partnerships ("Cordish Entities"). Each Cordish Entity is a separate, single-purpose legal entity that is solely responsible for its obligations and liabilities. No common operations or financial interdependency, and no intermingling of assets or liabilities of the Cordish Entities exists, or should be deemed to exist, as a result of the potential common reference to multiple independent entities operating under the names "Cordish," "The Cordish Companies" or "The Cordish Company" here or elsewhere.

Media contact:


Related News

Coming up in April 2018...

Guest Service: Empowering People

Excellent customer service is vitally important in all businesses but it is especially important for hotels where customer service is the lifeblood of the business. Outstanding customer service is essential in creating new customers, retaining existing customers, and cultivating referrals for future customers. Employees who meet and exceed guest expectations are critical to a hotel's success, and it begins with the hiring process. It is imperative for HR personnel to screen for and hire people who inherently possess customer-friendly traits - empathy, warmth and conscientiousness - which allow them to serve guests naturally and authentically. Trait-based hiring means considering more than just a candidate's technical skills and background; it means looking for and selecting employees who naturally desire to take care of people, who derive satisfaction and pleasure from fulfilling guests' needs, and who don't consider customer service to be a chore. Without the presence of these specific traits and attributes, it is difficult for an employee to provide genuine hospitality. Once that kind of employee has been hired, it is necessary to empower them. Some forward-thinking hotels empower their employees to proactively fix customer problems without having to wait for management approval. This employee empowerment—the permission to be creative, and even having the authority to spend money on a customer's behalf - is a resourceful way to resolve guest problems quickly and efficiently. When management places their faith in an employee's good judgment, it inspires a sense of trust and provides a sense of higher purpose beyond a simple paycheck. The April issue of the Hotel Business Review will document what some leading hotels are doing to cultivate and manage guest satisfaction in their operations.