Springer-Miller Partners with OpenKey

Hospitality Management System Adds Mobile Key Capability Through Integration With Largest Universal Technology Provider

STOWE, VT. July 19, 2017 – Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality management systems, today announced its integration with OpenKey, the industry standard for universal mobile key technology in hotels.

Properties within Springer-Miller’s SMS|Host property management system portfolio will have upgraded access to OpenKey’s robust technology solution revolutionizing the hotel guest experience by adding practicality and convenience. The award-winning OpenKey app enables hotel staff to control guest room access remotely and allows guests the ability to use their smartphone for mobile entry to their room.

The fully-integrated SMS|Host Hospitality Management System provides core property management tools as well as Point-of-Sale, Owner Management, Online Booking and other key functionality for today’s hospitality industry. In addition, SMS|Host interfaces with leading industry systems such as OpenKey to ensure a seamless operating environment for hotels and resorts and the tools to power impeccable guest-centric service.

“We want our customers to provide an impeccable hospitality experience for their guests by embracing the technology we use every day,” said Rob Selwah, President of Springer-Miller Systems. “We’re delighted to incorporate the next generation OpenKey experience for our valued customers.”

The Springer-Miller management system seamlessly interfaces with the OpenKey Front Desk platform allowing reservation information to automatically populate into the hotel receptionist portal, decreasing check-in time and improving overall guest experience.

“We are thrilled about our partnership with Springer-Miller,” said TJ Person, CEO of OpenKey. “Our mutual goal is to grow the integration over time to continue providing SMS customers the most simple, secure mobile key experience while improving guest satisfaction.”

About OpenKey

Founded in 2014, OpenKey is reinventing the hospitality experience through its mobile access solution. The OpenKey app is the industry standard for universal mobile key technology and works with the majority of digital hotel locks. Hotels and their guests benefit from OpenKey’s platform providing efficiency, convenience and cost savings. OpenKey is a privately held company located in Plano, Texas. The company has been funded by several of the largest hotel ownership and management companies in the world. The app is available for both iOS and Android devices. For more information, please visit www.openkey.co.

About Springer-Miller Systems

Springer-Miller Systems provides premier software solutions for the finest hotels, resorts and spas worldwide. Springer-Miller Systems offers the SMS|Host Hospitality Management System, the truly guest-centric and fully-integrated property management system, and SpaSoft®, a dynamic activities management and scheduling software solution for luxury spas. Visit www.springermiller.com for more information.

Contact:
Nicole Vassallo
212.255.6541

Amanda Wisell
970-658-0042

Related News

Coming up in February 2018...

Social Media: Engagement is Key

There are currently 2.3 billion active users of social media networks and savvy hotel operators have incorporated social media into their marketing mix. There are a few Goliath channels on which one must have a presence (Facebook & Twitter) but there are also several newer upstart channels (Instagram, Snapchat &WeChat, for example) that merit consideration. With its 1.86 billion users, Facebook is a dominant platform where operators can drive brand awareness, facilitate bookings, offer incentives and collect sought-after reviews. Twitter's 284 million users generate 500 million tweets per day, and operators can use its platform for lead generation, building loyalty, and guest interaction. Instagram was originally a small photo-sharing site but it has blown up into a massive photo and video channel. The site can be used to post photos of the hotel property, as well as creating Instagram Stories - personal videos that disappear from the channel after 24 hours. In this regard, Instagram and Snapchat are now in direct competition. WeChat is a Chinese company whose aim is to be the App for Everything - instant messaging, social media, shopping and payment services - all in a single platform. In addition to these channels, blogging continues to be a popular method to establish leadership, enhance reputations, and engage with customers in a direct and personal way. The key to effective use of all social media is to find out where your customers are and then, to the fullest extent possible, engage with them on a personal level. This engagement is what creates a personal connection and sustains brand loyalty. The February Hotel Business Review will explore these issues and examine how some hotels are successfully integrating social media into their operations.